Holiday Inn Express Emei Mountain

Holiday Inn Express Emei Mountain Reviews

Holiday Inn Express Emei Mountain

No. 21 Danran Street, Huangwan Town, Emeishan, Sichuan, ChinaView Hotel Details
Holiday Inn Express Emei Mountain
Holiday Inn Express Emei MountainHoliday Inn Express Emei MountainHoliday Inn Express Emei Mountain
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Holiday Inn Express Emei Mountain Guest Reviews

4.7/5
Outstanding
2700 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2700)
Positive reviews(2660)
Reviews with photos/video(1127)
Friendly front desk staff(453)
Delicious breakfast(390)
Perfect for kids(211)
Relaxing hot springs(164)
Loved the view(150)
Close to scenic area(92)
Has facilities for children(57)
Delicious buffet(17)
Negative reviews(40)
AI CHEN CHUA
1 King Standard
Stayed in May 2024
Travel with friends
32 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Location is fantastic, walking distance to the visitor centre. There ate food options around the hotel. The room is standard size, bed are comfortable. Toilet smell can he improved with air fresher or diffuser. It smelled of mould.
Response from Property: Dear guest, thank you for staying with us and being satisfied with our hotel's location, room size, and comfortable beds. We also appreciate your feedback regarding the odor in the bathroom. We will provide this feedback to the housekeeping department for improvement to ensure a clean and comfortable environment for your next stay. We look forward to welcoming you back again.Sincerely,IHG Social Listening Team
Guest User
2 Double Standard
Stayed in Sep 2024
Family
7 review
4.7/5
Amazing
Posted on Oct 16, 2024
Great location and free room upgrade for certain tier members. Friendly staff and breakfast included, as well as all the kinds of amenities. There were even three pairs of shower slippers for different sized feet! Would stay again when visiting Emeishan
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your review with us with your busy schedule. From the excellent location to the friendly staff, to the nutritious and delicious breakfast and the exquisite and complete facilities, it is a great encouragement and affirmation for us that each and every item is recognized by you. A happy guest stay is our staff's greatest pride, so your feedback is important to us. We look forward to welcoming you back.Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on Jun 15, 2024
A bit far to town. Near to the station to emei mountain. Few shops around hotel area. Overall ok to stay. Hotel has free hot spring and children playing area.
Response from Property: Dear guest, Thank you for your review of our hotel. We appreciate your stay at our hotel. We are pleased to learn that you enjoyed your stay. It is our staff's greatest pride to have happy guests, so your feedback is important to us. We look forward to welcoming you back.Sincerely,IHG Social Listening Team
Anonymous User
1 King 1 Bunk Bed Standard Garden View
Stayed in Sep 2023
Family
7 review
4.0/5
Very Good
Posted on Oct 31, 2023
Nice hotel, good breakfast, lovely kids’ playgrounds, clean room and hot springs, beautiful territory of the hotel. What made me very disappointed about the stay: we were given a room without balcony right above the main entrance. All the night the cars were coming and going, all the morning the buses were on and the smell went to the room. It was very annoying and noisy. Sure it was too late at night to go to the front desk and ask to change a room. I suppose the front desk should be more attentive when choosing a room for families especially when the hotel is not fully booked like now. So if you are lucky to get a quiet room with hot springs view, it still can be a good hotel in Emeishan.
Response from Property: Dear Guest, First of all, we would like to thank you for staying at our hotel and expressing your satisfaction with our location, delicious breakfast, lovely children's playground, clean rooms and spa. Also, we apologize that the location of the hotel room did not bring you a satisfactory experience. We value your feedback and if you have any questions during your stay, please feel free to contact our front desk and we will do our best to assist you.thank you for your valuable feedback on our hotel, and we look forward to welcoming you back in the future.Sincerely,IHG Social Listening Team
Guest User
1 King Standard Garden View Balcony
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Great place right next to the visitors center. Perfect for seeing emeishan
Response from Property: Dear guest, Thank you very much for choosing to stay at our hotel and for taking the time out of your busy schedule to write such a wonderful review and give us a full rating. We are delighted to know that you enjoyed your stay very much. This is a great source of pride for our staff, so your feedback is very important to us. We look forward to welcoming you again.Sincerely,IHG Social Listening Team
Anonymous User
2 Double Standard
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Clean, great location, breakfast as Standard. Luggage storage is available.
Response from Property: Dear Guest, Thank you for your kind words about our hotel. We are pleased to learn that you were satisfied with our hotel's location, hygienic environment, delicious breakfast and attentive service. The pleasant stay of our guests is the greatest pride of our staff, therefore your feedback is very important to us. We look forward to your return visit.Sincerely,IHG Social Listening Team
LOH Lai Ping
2 Double Standard
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 12, 2024
The location is good. It is very near to the tourists center which easily for us to buy tickets to Emeishan. Surrounded hotel walking distance has many eateries. Hotel staff are friendly and helpful.
Response from Property: Dear Guest.Thank you very much for staying at our hotel and taking the time out of your busy schedule to write us such a wonderful review and give us full marks. We are delighted that you were so pleased with the location of our hotel and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit!Sincerely,IHG Social Listening Team
Guest User
1 King Standard River View Balcony
Stayed in May 2023
Couples
34 review
5.0/5
Outstanding
Posted on Jul 30, 2023
We enjoyed staying here. reception and the service was great. the room was nice and clean and big enough. I would definitely stay again. there are a few restaurants around we ate at the one below two days in a row that we were there. its more of a family hotel but its tolerable. there's a glamping place across the gorge to relax? we liked it. the place to get tickets to the mountain (tourism center) is right across the main road which is 5 mins walk. very convenient
6/7
Response from Property: Dear Guest, Thank you for staying at our hotel and taking the time out of your busy schedule to share your stay with us. I am glad to see that you enjoyed your stay very much, if you have any questions or needs, please feel free to contact our front desk and we will do our best to help you. We look forward to seeing you again. Have a great day Sincerely, IHG Social Listening Team
KW
2 Double Standard
Stayed in Nov 2023
Solo travelers
37 review
4.0/5
Very Good
Posted on Dec 18, 2023
The staffs are very nice and proactive in helping me to understand the tour information in the area
Response from Property: Dear Guest.Thank you very much for taking the time out of your busy schedule to share your stay with us, we are delighted that you were so satisfied with the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely,IHG Social Listening Team
Guest User
2 Double Standard
Stayed in Oct 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 28, 2023
an absolute delight to be there. There is an outdoor hot spring that is such a gem in cold weather. Otherwise the rooms are big and clean. The receptionists are also helpful in explaining the route we can take. They also extended our check out so that we can go up emei Shan in the morning and be back in good time to check out! Excellent !
Response from Property: Dear Guest; Thank you very much for giving us a perfect score and a wonderful review in your busy schedule. We are delighted that you were satisfied with our hotel's outdoor spa, excellent customer service and spacious and clean rooms. We strive to provide a memorable experience for all of our guests and we are always happy to hear what our guests have to say. We look forward to welcoming you back for your next visit!Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Oct 2023
Family
2 review
3.0/5
Posted on Nov 19, 2023
Breakfast staff didn't clear used cups and plates while standing idle around. Watermelon tasted sour probably left over as it didn't look fresh
Response from Property: Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your feedback regarding our breakfast and service and we will share this information with our team in order to improve our services. We look forward to welcoming you back to our hotel in the future so that we can serve you even better.Sincerely,IHG Social Listening Team
Ashley in China
2 Twin Beds Standard River View Balcony
Stayed in Apr 2023
Travel with friends
14 review
4.0/5
Very Good
Posted on May 29, 2023
Convenient location to Emeishan shuttle buses. Large Chinese breakfast buffet.
Response from Property: Dear guest, thank you very much for taking the time to give us an excellent review. We are pleased that you are satisfied with the location of our hotel and the delicious breakfast we offer. We strive to provide unforgettable experiences for all guests, and we are always happy to hear them sometimes. We look forward to seeing you again on your next visit。Sincerely,IHG Social Listening Team
Indu Rastogi
1 King Standard
Stayed in Sep 2023
Couples
6 review
5.0/5
Outstanding
Posted on Oct 18, 2023
The hotel staff is very friendly and helpful. One Kady by the name of Rebecca, who spoke English, helped us a lot. We could not have survived without her help.
Response from Property: Dear Guest, Thank you for taking the time out of your busy schedule to share your stay with us. We are happy to hear that you enjoyed your stay with us. I will be sure to pass on your positive comments to our staff, especially the ones you mentioned by name. We look forward to seeing you again and hope to see you soon!Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 17, 2023
我觉得酒店非常好! 周周 was very friendly and helped us out with some local information. Very professional! All in all, great hotel. Breakfast was also lovely.
Response from Property: Dear Guest, Thank you for staying at our hotel and taking the time to share your experience with us. We are pleased to see that our quality service has made your stay here enjoyable. If you have any questions, please feel free to contact our front desk and we will try our best to help. We look forward to seeing you again. Have a great day! Sincerely, IHG Social Listening Team
Tatev Sahakyan
1 King Standard Garden View Balcony
Stayed in Sep 2023
Family
40 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Everything was perfect! Clean and nice hotel with great facilities.The girl in reception helped me to order cake for my birthday,thanks so much ☺️
Response from Property: Dear Guest.Thank you very much for taking time out of your busy schedule to write us such a wonderful review and for giving us full marks. We are delighted that you were so satisfied with the cleanliness and neatness of our hotel, the full range of facilities and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely,IHG Social Listening Team