Hilton Garden Inn San Francisco/Oakland Bay Bridge Reviews

The room was so nice, we got the suite, its just that the water isnt hot enough for a shower in my opinion, its not cold but definitely not warm or hot enough, it was ok for my boyfriend but not for me. also it will be better if the bed was facing the bridge but not the other way, cause now once we sleep we only see buildings but not the bridge or the bay, kinda like a waste once we hit the bed

I booked the hotel through the Ctrip platform and paid the room rate in full. When I checked in, the hotel told me that I hadn’t received the platform fee, and I needed to pay the room rate in full again, which was equivalent to charging twice! ! ! Ctrip informed that there was a problem with their agent. If they promised to refund at that time, Ctrip did delay the refund with various excuses. **Such a big platform is really bullying customers

The room smells, is close to the air conditioner outdoor unit and is noisy, and the deposit refund is slow.

The environment is clean and tidy, and the service staff are friendly.

The room was relatively clean

The location of the hotel is very good, very convenient. There was a small episode when I checked in. The hotel said that it had not received payment from Ctrip, and paid again at the front desk. Finally, with the help of Ctrip's customer service, it was successfully resolved, and the customer service responded quickly.

Overall better

I have never seen such a rubbish hotel, and the cleaning of the room should be reserved 24 hours in advance

非常好的位置啊，樓下就是濱海步道哇了，早上還可以跑個步，也能遠眺金門大橋。推薦！😀😀😀

配合得上酒店等級和價格，但是地毯比較老了

就是窗户打不開，其他都還行

房間乾淨整潔，非常不錯