Businesshotel Lux Reviews

Stay was good, breakfast was better than average. Service desk was very helpful. It’s very close to Lucerne which was a big plus from us. The food in the Lux restaurant was good and good value.

The hotel is relatively good, service is very good, breakfast is very good with variety choice of foods Just a little far from station ...

Too small room

不是全天可以入住的

One of the worst experiences of my life. I would give a zero star if I could. The hotel is a total rip off, the staff is rude and they have no ethics. I booked a family room for 4 members, upon arriving they asked for all person's photo ID and note down passport numbers of everyone. Never seen this in other European countries I traveled too. Then they told me even though I have a family room and it has bunk bed for my kids, they said my reservation is only for 2 people and they will charge me extra per night per kid. I wish their policies were clearly stated. At check in she said it will be 25 CHF per child per night which is a lot. After adding so much additional cost, the price of the hotel was outrageous, I could have booked a hotel near Lucern train station, this place was 20 minutes bus ride and felt quite far. At checkout I got a surprise and they charged me 35 CHF per child per night, instead of what I was told at check in. On top of it when I asked them to show the policy where they talk about this additional charge, they couldn't show anything. They just charged whatever they wanted to. The lady at check out was so rude and mean and was very disrespectful. I would never ever recommend this place. Stay away from this place at every cost. It felt they wanted to charge for every small thing. On bathroom wall they had a poster saying if there is water outside the shower room and needs cleaning, they will charge 200 CHF for cleaning. *** is that? The shower door always leaked water outside. The breakfast was repetitive every day. Every time you enter breakfast room they record your room number because they don't trust you that you are going to sneak in extra people and eat their pathetic breakfast. What a terrible experience ! I have traveled a lot throughout the world and never had such a terrible experience.

This is the worst hotel I have stayed at. I booked an economy room through their website. No where on their website or any website did it indicate with words or pictures that you may get a room with a sloped ceiling. It is so low that you have to crawl across the bed just to go to the restroom and you have to crouch to use the toilet or get in shower. The staff do not care. They are rude and state that there are 3 or 4 rooms in that category that have the low ceiling. The manager lies and says that All rooms in that category have the low ceiling even though their website shows a completely different picture. They are unwilling to change it even though we got injured and will not lower the rate. There is no indication you could receive this room and they admit that there is not a warning, but that you should know that in Switzerland that is a risk you take. that is untrue and many hotels in Switzerland and America look just like this hotel on the outside but do not subject people to this issue! I am very familiar with travel in Switzerland and know several people there and it is unheard of that hotels have ceilings like this. If this was a possibility, it should be disclosed but they are false advertising so they can receive more income and they don't care if they disappoint a few guests. It is horrendous and they are way overpriced, especially for a room like that! Also the air conditioner made loud noises and the room was dirty but they did not care at all. I have never stayed at a more dishonest place! It is almost a scam! -Moffett

Avoid this hotel! I was treated unfairly by terrible, unhelpful and rude employees/owners. I booked a room for 3 nights, intending to use a quiet space to finish a research assignment (I have a husband and 2 noisy kids at home). I was given a dark room with only a roof window. - I had to jump on the bed to open the window (see photos) - When the window is open, black soot will float into the room as the chimney was near. - But if I close the window I have no air source! - Instead of an air-con as described on their website, I had some kind of machine that blew air but does not cool air. After 2 nights, I called reception on a Sunday to ask for a new room. Many people had checked out. When I met the reception in person, my request was received with unfriendliness and even rudeness. An old man with white hair was looking at video footage of me and my husband in the lobby. The woman and the man then accused me of having 2 people in my room when I booked a room for one. My husband came by to give me my Yoga mat and he didn't stay overnight. The woman and man were focused on shifting some form of fault on me, instead of solving the issue of my terrible room with no window problem. They didn't care a single bit that they had offered a room that was not fit to be called a hotel room. Zero effort to solve a guest's problem. They insisted that I pay extra or a new double room if I did not want the current room (with no proper window). Their rudeness and hostile attitude is not acceptable as hotel owners. It was a terrible experience. The employees at housekeeping and at breakfast were the only friendly silver lining at this terrible hotel.

We already knew LUX as a restaurant that serves its guests with heart and soul and fine food. Tonight with Ardon as our charming and courteous waiter, this positive impression was reinforced! We would be happy to come back anytime!!

Small hotel near Lucerne. Rooms and bathrooms okay, but I didn't like some things. The elevator that opens onto an intermediate floor, so that you have to go at least half a floor down or up to reach the room, the request for a deposit of 200 CHF even though they had already withheld the payment of the stay a few days before. The sealed minibar in the room (the key was probably given at reception after purchasing drinks or other items), the kettle without tea and coffee, which can also be purchased at reception. Breakfast poor in choice. Free, but small, parking behind the hotel

I bought a triple (2 adults and a 3-year-old child) and paid for it (the only establishment of 6 in Switzerland that I had to pay in advance). When you arrive and see the room. There was no crib bed for the youngest and they told me that if I wanted one, I had to pay an extra 80 Francs. So, why do I pay a triple if they don't make the bed? Also, they didn't put towels for the third one either. It was also the only hotel in Switzerland that withheld 200 F. from us as a guarantee. I ABSOLUTELY DISCOMMEND IT

Just outside Lucerne which can be reached both by car and by bus. Helpful and kind staff. Clean and comfortable rooms, the only flaw the pillows in my opinion uncomfortable. Good breakfast but with little sweetness (no spreadable cream and hot chocolate). The hotel allows you to make a digital card with discounts and free bus.

I spent one night here on my visit to Lucerne and I would definitely recommend this establishment. Spacious and very clean room and bathroom, my room on the second floor was absolutely silent despite the fact that the structure is close to a busy road, no noise was perceived. Large comfortable bed. Courteous staff and varied breakfast, perhaps there is a greater variety for the savory part but there is no shortage of bread, jam, brioches to fill, yogurt, fruit, juices and excellent coffee. Surely the price of the room is higher than the Italian standards, but Switzerland in general is a bit like that. However, the quality / price ratio is still good even compared to other structures of the same level on the outskirts of Lucerne. The distance from the hotel to the center is about 10 minutes by car and it is also served by public transport. The hotel also has free parking and wifi.

Posizione ottima in quanto vicino all autostrada.la difficoltà sta nel comunicare in altre lingue oltre al tedesco cosa che un un hotel è vergognoso.personale della reception molto freddo .camera pulita ma niente altro.inoltre non ce un minifrigo.colazione varia ma non abbastanza.prodotti di bassa qualità.sconsigliato.

excellent rapport qualité prix pour cet hôtel à 15 mn porte à porte de Lucerne et de sa gare . Petit déjeuner inclus, chambre petite mais confortable, bonne literie. Petit bémol : peu de lumière le soir dans la chambre et clim HS . Réception fermée le midi donc ok pour laisser les bagages mais pas pour le check in donc pas de carte de bus/ réduction le premier jour .