Ramada Encore By Wyndham Enshi

Ramada Encore By Wyndham Enshi Reviews

Ramada Encore By Wyndham Enshi

Building #5, Shoufuyipin, Minzu Road, Enshi City, ChinaView Hotel Details
Ramada Encore By Wyndham Enshi
Ramada Encore By Wyndham EnshiRamada Encore By Wyndham EnshiRamada Encore By Wyndham Enshi
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Ramada Encore By Wyndham Enshi Guest Reviews

4.7/5
Outstanding
2278 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2278)
Positive reviews(2228)
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Awesome amenities(307)
Friendly front desk staff(265)
Large rooms(154)
Convenient parking(123)
Tasty food(110)
Great location(45)
Highly recommended(17)
Negative reviews(50)
shuifeng07
Cozy Queen Room
Stayed in May 2024
Other
4 review
4.7/5
Amazing
Posted on Jun 28, 2024
Need more hanger in shower room to hang cloths.
Response from Property: Dear customer, welcome to stay at the RAMADA encoer Hotel. We also attach great importance to your suggestions and sincerely look forward to see your next time.
Guest User
Cozy 2-bed Room
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 15, 2024
The hotel focuses on service and convenient transportation. The experience is quite good. When entering and leaving the lobby, they will greet you warmly. If there is a problem, the room can be solved in time by calling "Xiaodu". They will remind you whether you need a parking ticket. There is also a self-service beverage bar in the lobby. The snacks are very good. The room is good overall. I upgraded to a deluxe twin room for free. The bedding is clean, there is a large floor-to-ceiling window, and the view is very good. The breakfast restaurant is also very good, clean and tidy, and you can taste Enshi's local specialty bean curd and handmade buns. I originally thought that it was not in the city, and I was a little worried that there would be many delicious foods around the hotel after arriving. There is a snack street downstairs. The hotel recommended by the front desk is very good [strong] [strong] [strong]
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Response from Property: Dear guest, hello! Thank you very much for your recognition and appreciation of our hotel. We are deeply honored. We are very happy to hear that you spoke highly of the service attitude of our front desk. They have been committed to providing warm and thoughtful services to ensure that every guest can feel the warmth of home in the hotel. At the same time, we are also very grateful for your understanding and support. Regarding late check-out, we will try our best to provide you with convenience to ensure that your trip is not affected. We will continue to work hard to continuously improve service quality and provide you with a more comfortable and enjoyable stay experience. We look forward to your next visit and experience our attentive service again. wish you a happy life!
Guest User
Guestroom - City-View (Double Bed) (Sofa)
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
It was quite late when we arrived. The hotel service was very good. The front desk staff was very enthusiastic and helped to upgrade the room type. The mattress was very comfortable and the room facilities were very complete. The hotel also has a self-service laundry room and a gym! The breakfast was buffet style, with Chinese noodles, buns, and Western coffee and pastries, which was enough to satisfy most people👍👍
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6/7
Response from Property: 【Thank you for visiting us again. Thank you again! 】【King Koil brand mattress】【Near Toast City】【Smart Xiaodu】Hello, dear guest! Thank you very much for your trouble to give us a full score praise. I am deeply moved. Sometimes, a good comment means a lot to us. It is enough to prove and affirm our hard work and get recognition! After reading your comments carefully and seeing your praise, we can't close our mouths. Thank you again, and we are especially grateful to meet you, the guest. "You ask when you will return, but there is no date." I don't know when you will come again. Xiaoan's friends are looking forward to it very much.
Guest User
Cozy Queen Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 14, 2024
I stayed at this hotel in Enshi. The room was very clean, the front desk service was also very good, the voice intelligence in the room was very convenient, and there was a robot that could deliver takeout. There was a self-service laundry room on the sixth floor. The breakfast was also very rich and affordable. There are also many restaurants near the hotel. It is very close to Tusi City and Daughter City. I think it is very good! !
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Response from Property: Dear guest, thank you for staying at Ramada Encore Hotel Enshi and sharing your stay experience with us. We are glad that you are satisfied with the hotel's hygiene and service. Creating an unforgettable stay experience for guests is what we have always pursued. All hotel staff try their best to give guests the best experience, which is also our goal that we have been working hard for. We sincerely hope that you can feel the sincerity of An An as always when you stay next time.
DAISY_929
Cozy 2-bed Room
Stayed in May 2024
Friends
4 review
4.7/5
Amazing
Posted on May 6, 2024
The location is very good, there is a supermarket and restaurant downstairs, and parking is free. There are two elevators, and it takes a long time to wait for the elevator during peak hours. The breakfast variety is quite rich, but there is also tea, coffee and biscuits in the lobby. They helped to upgrade the room, which is relatively quiet facing the road, and has a Dyson hair dryer. There are also thoughtful shower flowers and disposable toilet seats. But the shower water is not big enough, and the place to hang clothes is a bit small.
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Response from Property: Thank you for choosing us and supporting the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. The hotel is equipped with robot food delivery service. Just fill in your room number after ordering, and the robot will deliver it to your room, shortening your dining time. We look forward to your stay again and wish you a pleasant journey!
Zhentouzhuzhuxia
Cozy Queen Room
Stayed in Apr 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 1, 2024
This is a really great hotel, probably one of the better ones in downtown Enshi. There are a lot of food options downstairs, and it's very close to the bustling commercial district. It provides free laundry and free parking, and even offers a free room upgrade. I was able to visit several places in just two days, and the price is very affordable, highly recommended!
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Response from Property: 【24-hour free housekeeper service】【Free self-service laundry service】【Free unlimited time and number of parking lots】【Large floor-to-ceiling windows + overlooking the city night view】Xiao An is very shy to see your praise! Ramada Encore Hotel is about 2 kilometers away from Enbei Expressway. It is nearby Enshi Traditional Chinese Medicine Hospital and has complete surrounding transportation facilities. It is our greatest honor to serve you well. What is more gratifying is that we can bring you warmth during your journey and accompany you to spend more happy time. Good times are always short, and I sincerely look forward to your coming again, my friend. ——Looking forward to seeing you again, Xiao An~
Guest User
Standard 2-bed Room
Stayed in Apr 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on May 15, 2024
Facilities: I think the hotel room is quite big, a little bigger than the average Encore. This time I booked a double bed, two 1.35 meters beds, which are comfortable. The toiletries are very good. The drinking water is Nongfu Spring. The room is Xiaodu controlled, and there are some free green tea and black tea. I bought some when I left. The hotel gym has two treadmills, which is good. I have seen several Encores with only one. The restaurant is also spacious, with many tables, and the food is fresh. There are four or five kinds of fruits. If you go early in the morning, they are all neatly piled up. There are also bean skins, salty and light sauerkraut, which can be adjusted by yourself. The three kinds of sauerkraut are placed there in a casserole, and there are many ingredients there, which is quite distinctive. The coffee machine tastes OK, and the soy milk is very fragrant. Hygiene: From the room to the hotel corridor and lobby, everything is clean and tidy. Environment: Although the hotel is not in the main urban area, there is a aunt and son restaurant downstairs, Xuanen grilled live fish and barbecue street, which is quite convenient. It is close to the highway exit, and it is very convenient to go to the scenic spot from the hotel. Service: The service response is quick, and the items you need can be delivered without waiting too long. When you leave the store, they will proactively provide paper bags and a bottle of mineral water when they see that you have something in your hand. It is very considerate.
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6/7
Response from Property: Dear guests, thank you for staying at Ramada Encore Hotel Enshi! We are very honored to serve you! In order to leave you a good memory at Ramada Encore Hotel Enshi, we strive to create a comfortable and relaxing accommodation environment for you, so that you can get the best rest and relaxation in your busy work. The hotel bedding is carefully selected by the hotel, with the reputation of "Heavenly Bed" King Koil mattress, giving you a high-quality sleeping environment. When you feel tired, Ramada Encore Hotel Enshi is your home harbor. We will always be here waiting for your arrival. Let us spend a wonderful day with you!
Nuannuandewuhou70
Cozy 2-bed Room
Stayed in Apr 2024
Family
65 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel facilities are relatively new, the environment is very quiet, the rooms are comfortable, the breakfast is not too rich, but it is okay. In fact, the breakfast of this level should be better. The sofa is very comfortable, the service attitude is very good, free water is provided, and there is a robot to deliver water. I found that all Enshi hotels’ airport drop-off services are after 8 o'clock. For those who get up early to catch the flight, they can only find a way by themselves. I didn’t know until I arrived at the airport that the Enshi Airport opens at 6 o'clock. I stayed for two days and felt very comfortable. They also helped me upgrade the room for free and decided to renew the reservation for two more days.
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Response from Property: Dear guest, hello! Thank you very much for choosing us. We are also very happy to see that our warm and enthusiastic service can leave you with unforgettable wonderful memories after you leave. We have been working hard to add a touch of uniqueness and care to each guest's stay, so that everyone can have a satisfactory stay experience. Thank you again for choosing our hotel, and we look forward to your next visit!
Guest User
Guestroom - City-View (2 Beds) (Sofa)
Stayed in Apr 2024
Other
33 review
4.1/5
Very Good
Posted on Apr 23, 2024
The service is good. All the staff are polite. The environment is also good. Parking is convenient. Eating and shopping nearby are convenient. The breakfast is great and delicious. The facilities are very average. It feels like an older hotel. The worst thing is the hygiene. When I first checked in, the room smelled like urine. I also found old blood stains on the sides of the sheets and the carpet. I'm used to good reviews, so I'd like to give it a bad rating for hygiene. That's very polite.
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Response from Property: Thank you for your affirmation and pertinent feedback. We are deeply sorry for the bad experience we have brought to you. We will also promptly report your feedback to the relevant departments and follow up. Your feedback will become our progress. and the ladder of improvement, we will take every customer's evaluation seriously, thank you again for your review, and wish you a happy life!
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Accommodation is an essential part of travel. It can be the icing on the cake, or it can become a major worry during travel. A comfortable and pleasant accommodation experience can not only relax people's body and mind, but also be a great pleasure during travel. Although in the evening as soon as I walked into the lobby, a little boy greeted me good evening! Very polite, he upgraded me to a room for free after seeing my hard work. The hotel's facilities are very clean and tidy, and the equipment is very new. There are robots delivering food upstairs, which ensures the safety of our guests. There is a hotel laundry room on the sixth floor. and the gym can be used. The room is controlled by Xiaodu voice, which is very convenient to use. The underground parking lot is large. The hotel not only has good service, but the environment is also very good. I will stay again next time!
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Response from Property: [Near Enshi North Expressway Exit] [Near Tusi City] [Intelligent robot delivery] [Self-service check-in machine] Hello, dear guests! Thank you very much for your praise of the hotel. We are so happy to have your recognition of our service. In order to make the guests happy and feel the warmth of home, we have strict high-quality configuration requirements for the rooms. A kind of supervision and improvement, and also a responsibility to the guests! Xiao An also likes and cherishes the time spent with you and your family, and looks forward to seeing you next time! Xiaoan is waiting for your return!
Guest User
Guestroom - City-View (Double Bed) (Sofa)
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
I spent several days in Enshi. The tea garden and night view of Xuanen were amazing. I went to Pingshan and the water there was like a paradise on earth. The front desk was very enthusiastic and upgraded my room for free. The room was very clean, with a smart toilet and automatic curtains. I stayed there for a few days. The room was cleaned every day when I came back. It was very convenient for the takeaway robot to go upstairs. There was also a self-service laundry room. It was worth the trip. I recommend staying here.
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Response from Property: Thank you for choosing us and supporting the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. The hotel is equipped with robot food delivery service. Just fill in your room number after ordering, and the robot will deliver it to your room, shortening your dining time. We look forward to your stay again and wish you a pleasant journey!
Guest User
Featured Deluxe Member Room (Bathtub, Fridge)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The self-driving trip was very tiring and we drove all the way to Enshi on the mountain road. Met the Ramada Encore which is as comfortable as home No matter the guy at the front desk was waiting for us to check in at midnight Or help us get out of the parking lot when we check out later? The hotel facilities are very welcoming to the newcomers and the mattresses are super comfortable. The only regret is that there is a little less meat for breakfast But it does not affect our happy stay experience💯
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Response from Property: Dear guest, hello, we are particularly touched by your feedback. "Human quality, sincere care" has always been our service concept. It has always been our goal to provide satisfactory + surprising services to every guest who comes to Encore. We are also very grateful for your support and trust in our Enshi Ramada Encore. We will continue to work hard to do better in the future. We also hope that you can always choose and support us in the future. We sincerely look forward to your visit and experience again, Ramada Encore, you can enjoy whatever you want!
Guest User
Cozy Queen Room
Stayed in Mar 2024
Friends
3 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The hotel's parking lot is on the underground first floor. The front desk staff called to remind us before arriving at night. We can take the elevator directly to the service desk on the first floor or to the guest room floor. The front desk service is very warm and thoughtful. We can feel the enthusiasm of the people of Enshi. The facilities and equipment in the room are also very complete, which is more suitable for a relaxing trip. The breakfast restaurant also feels very clean and hygienic. Recommended!!!
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6/10
Response from Property: [Buffet breakfast] [Self-service laundry and drying] It is so wonderful to meet you in this season. Thank you for your evaluation. Every word of praise and affirmation you gave to the hotel proves that Encore's efforts and seriousness are not in vain! We are truly satisfied! I hope that staying at Encore Hotel will be the warmest and most unique one in your memory! Looking forward to seeing you next time! Wish you: well!
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The room is clean. There is a self-service laundry room and fitness facilities on the sixth floor of the hotel. It is very convenient. The transportation is convenient. There is a hotel-dedicated parking space on the underground floor. The room service is efficient. There are snack stalls downstairs at night. It is also convenient to eat around. We are staying with children, and there are children's toiletries and slippers. The front desk also upgraded the room for two consecutive days.
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Response from Property: [Near Enshi North Expressway Exit] [Near Tusi City] [Smart Robot Delivery] [Self-service Machine] Dear guests, hello! Thank you very much for your good comments on the hotel. We are so happy to receive your recognition of our service. In order to make guests feel happy and at home, our strict high-quality configuration requirements for the rooms are a kind of supervision and improvement for ourselves, and also a responsibility to the guests! Xiao An also likes and cherishes the time spent with you and your family, and looks forward to seeing you next time! Xiao An is waiting for your return!
Guest User
Featured Deluxe Member Room (Bathtub, Fridge)
Stayed in Feb 2024
Family
21 review
3.7/5
Posted on Feb 12, 2024
I have been very satisfied since I checked in. The room is large, the facilities are new and high-end, and the Dyson hair dryer is very smart. The location of the hotel is also very good and parking is convenient (don't park on the ground, park underground) The front desk of the hotel is very welcoming when you check in. If there were no special circumstances like ours today, it is highly recommended to check in. Let’s talk about how irritable it is to start a new day starting with breakfast. The hotel is full. The hotel should know this better than we do. I know this myself. So I don’t know if the large passenger flow for breakfast was estimated. The answer is no. So when we came down for breakfast at 8:30, the grand scene is as shown below. It was really empty, with nothing. So I went to ask for a bowl of noodles. I waited for a few minutes and begged several times. The answer was that I didn’t see the noodles being cooked. I’ll cook the noodles for you later. So I waited for a long time and finally cooked the noodles. I was alone. One bowl was enough. Seeing the crowd around me, I decided to order two bowls. I was really scared. What are you afraid of? The previous omelette, the person in front of me asked for three. When I saw that I didn’t have any, the other person looked at me and said pitifully. He said, “I’ll give you one.” The same goes for the buns. The child said he wanted to eat them, and a kind person in front of him took them from his plate. Gave it to us. Everything must be snatched, otherwise there will be nothing. The table below was really exaggerated. There were 1 man and 2 women, and there must have been 15 eggs... This kind of mentality is very disgusting, but in the end I also became this kind of person. Fortunately, I finished the last two bowls of noodles. The taste is really bad, very salty, very very salty. The coffee machine is broken and the coffee is as shown. The soymilk machine was broken, so I didn't take any pictures. The person who cleared the dishes was very unprofessional, and many customers collected their own plates. The steamed buns and dumplings are all pre-made. Once you open a bag, someone will take it as soon as you put it in. It’s so pitiful🥹It must be cold. Everything is really empty and I don’t know what it is. I read reviews that said the breakfast was good. I really envy it. Maybe we came at the wrong time, but it also fully exposed the problem of hotel service. If so, change it. I really felt bad all day after breakfast.
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6/18
Response from Property: Dear guest, welcome to the Ramada Encore. We are really sorry to see your comments. We are happy that you are quite satisfied with the room facilities of our hotel! At the same time, I am very happy that you are willing to spend your precious time sharing your stay experience! But we are sorry and sad that we didn't get your 5-point praise! Regarding the problems you encountered when using the buffet breakfast, we have immediately informed the person in charge of the hotel's catering department to immediately investigate and make rectifications. The hotel is very sorry for such an unpleasant incident during the Chinese New Year! We will immediately rectify and strengthen the restaurant staff ratio and dishes. Thank you for pointing out the shortcomings for us and helping us better improve the hotel's service quality!