B&B HOTEL Frankfurt-West Reviews

Have stayed at this hotel before, but this time the housekeeping is so bad that I can't help but give a negative review: 1.) When I came back to the hotel in the evening after 10pm for the second night after was gone for the day, my room door was open and a towel was clamped on the floor between them. It was probably like that since the room cleaning. So for many hours any hotel guest could have walked into my room and searched my belongings. I suspect housekeeping was interrupted by something and they just left the door open. A very BAD, BAD mistake that has not happened to me in many years and in many hotels. This happened on June 1st, 2022 in room 422. 2.) The room was cleaned even though I had put the "Do not disturb" sign on the outside. The sign was still up when I came back in the evening. It was just ignored. Very bad. 3.) The shower gel dispenser in the shower was empty. It was already empty when I moved into the hotel on the first evening. And after the unwanted room cleaning (see above) it was still empty. So you have REPEATEDLY forgot to check and refill the shower gel dispenser. 4.) Obviously there is no quality control. If a manager walks down the hotel corridor, she should have noticed that my room door is held open with a towel clamped between them.