Nidya Hotel Esenyurt

床單被套陳舊，水壓超低

We had asked because of my wife's nephew who was hospitalized, if we could change the reservation to arrive 1 day after the scheduled check in and leave 1 day after the scheduled check out. Even though they had many free rooms, we were told that since we had booked from an OTA we would have to ask Trip.com. While we were in the hospital we wasted 1 hour contacting customer service who then rightly told us that it was up to the hotel to accept or not the request. When Trip.com contacted us again they notified us of the negative response saying that they were not interested in our problems. A real shame since it was the fifth time we were guests in this hotel and each time we also bought the breakfast service and at least 1 massage per stay. At breakfast the waiters were in a hurry to finish. While I was eating they were taking away my plate with stuff still to eat. When I told him that I had not finished the waiter continued around the tables doing the same with the other guests who, like me, wanted to finish. After 2 minutes a second waiter arrived and tried to remove the half-full glass with juice. Finally, when I went to the buffet to get a spoon, even though I had left my keys and phone on the table, they took away my cappuccino (even if calling that a toilet of water, iodized milk and poor quality coffee is a compliment) practically full. Finally I close by saying that after an hour from check in, inexplicably, who knows why, someone from the staff entered the room without knocking and when he saw that we were inside without even giving a justification he left. Disturbing!

The hotel was generally nice, a classic 4 star hotel. However, before I arrived, I was not told that the pool was under maintenance, I learned this when I got there. That's why it was limited in terms of possibilities. I would like to thank the reception teams for their interest and concern.

The room is tidy and the location is convenient

The service is very good and the environment is hygienic.