Ibis Santiago Estacion Central Reviews

The location of the hotel is relatively convenient. The subway is right next to it. However, because it is located near the bus terminal and there are many people, you have to be careful when entering and exiting. Fortunately, there are a lot of police nearby, which is reassuring.

The security in this area is very poor. If there are better options, try not to choose a hotel in this area.

The security is poor near the Central Station, I am not familiar with the business, the communication with Ctrip has not changed, they have charged repeatedly, and I have not refunded them yet.

Good location, clean and sanitary

decently priced, good connections to the airport, and a few meters from the metro- and buss station

The hotel y very good. The zone is no so nice unless you need to take a bus at central station

This is not a safe area to stay in. You can watch people attempting to pickpocket and car jack from your hotel window. The staff are friendly, there is one front desk lady that does not care to be there nor does she want to be there.

Decent enough hotel to spend 2 nights before cruise to get over jet lag. Close to bus station and metro. Restaurant on premises which was handy.

The a/c was not working and there is no phone facility to call the reception, its all done through whatsapp text only. that fine but they didnt respond to any of the whatsapp messages. so I had to go down from 6th floor each time I wanted to ask something.

A group of approx 20 arrived from airport at about 8:30 am and we told we had to wait for a 3 pm check in or pay for an early check in . With no amenities there and being in an unsafe area of town after 20 - 24 hours of travelling , needless to say we were very disappointed . Our room particularly was dirty . I washed all services down before unpacking . No instructions, no local advertising , no phone , no coffee , no fridge , no travel size toiletries , no microwave , no hand or face towels. The staff attempted to help with language differences (successfully) . Dinner options were very minimal , and only available at 7 pm. Coffee was never available unless we paid for . The worst part was the air quality . Many families complained of affects of using the A/C or heating as it instantly affected their breathing . Mold was apparent in our room . As an asthmatic , I found it very exhausting to breathe day in and day out . Now that I’m home , I have relief . The fire alarm regularly went off and we found this quite disturbing and alarming .

Absolutely fantastic! Accommodating and helpful staff, fantastic service and a great experience throughout the stay. Thank you

The environment in which the location is situated may seem a bit complicated, but it's convenient!

nice place but I was robbed directly in front of the hotel.

Excellent service and conveniently located but the area is not safe.