W7189XXkayc
May 28, 2024
This hotel was nice, convenient, and comfortable. The only reason I didn’t rate it a 5 is due to the head housekeeping staff member. We came in late (early morning hours) after watching the Northern Lights, so we slept in. We didn’t meet our tour guide until after 1pm, but we told her when we left that our room was available for cleaning (every other day). When we came back nothing had been done, so we had to get clean towels and coffee from the front desk. (Another couple in our party experienced the same situation.) The trash also needed to be emptied. We left the following day, so it wasn’t an issue. The airport shuttle was a nice service. Also, there was a mix up (on our part) about the breakfast service times, so we got there late. They were putting everything up, but we told them we misread the sign for the time. Extra points to the Breakfast Attendants, Desiree and Bruce, who grabbed us a few items in back, with a great smile and helpful attitude! We really appreciated their willingness to help us navigate the time change and our visit there! We would definitely stay there again.