Leanne
March 14, 2024
The property was absolutely beautiful but had an awful check-in experience with Andrea. We were doing a road trip from Toronto to Cape Cod and check in stated from 8am-8pm . We were set to arrive by 7pm but got a call from Andrea while driving at 6:30pm and she stated she was leaving the property and wanted to get our credit card information over the phone to check us in remotely which I stated I wasn’t comfortable with giving my information over the phone but she insisted that she was leaving even though I pointed out that the check in hours stayed until 8pm and we purposefully didn’t make detours or certain stops on our drive to get there before the check in period ended. In the end we were forced to provide our information which I was not impressed with. Other than this service issue the room was gorgeous and right on the beach, parking was good and location was close to a lot of great dining and shopping options etc.