Come only for the spa and local area
The hotel is surrounded by rolling fields and lakes, in a lovely rural location. Driving along the country lane and going through the hotel's gates is a great way to arrive.
However, unfortunately, we found the hotel experience very underwhelming. We paid extra for a superior feature room, but it was not money well spent. The room was a good size but lacked any character and felt very soulless with white walls, old-fashioned carpets and dark traditional furniture. Although, the bed was comfortable and the shower was good.
The service was also below par. While the staff were friendly, there is a distinct lack of training and experience. Everything took a long time and when it did arrive was not always correct or served unprofessionally, such as coffee coming cold, wrong and spilt over the sides of the cup. The food at dinner was OK but overpriced. The hot breakfast food was good, but the cold continental was quite depressing in a dark room with lots of packaged goods and a lack of freshness.
The spa is the main attraction and is well-equipped, and my wife had 2 very good treatments. However, it is let down by tidiness with used towels and empty glasses left out. It is also expensive - £3 for a cereal bar!
Generally, I think the hotel needs to focus on the basics of providing good service and standards to justify the price. There were multiple occasions this was lacking - uneven tables, drinks not coming, spa till not working, no umbrellas, rubbish under sofas.