Hotels near City Gear, Fayetteville

My names is Francinia Frazier, I used this hotel as a meeting place for family, friends, and out of town guests during my bereavement. The love and kindness shown to me from the staff was amazing. Staff members Deondra Askew, Candy Fowlkes, Merna (Tierra), Charlotte, Vickie, Trejon treated me and all my family members with the up most respect everyday checking to see if I was ok. They prayed and consoled with me daily. All my family members was so impressed with the staff and the cleaning of the facility. We conclude this was the best hotel in the world. If you are traveling and looking for a place to stay this is the place. Peaceful, loving, caring, warm, friendly, kind and good food this is your place. I promise you will not regret staying at this hotel. It the best.

We were traveling in the area and made a reservation at this HIE in Fairburn. We were delighted with our stay. The lobby is impressive, the staff very pleasant, the room so comfortable, the bathroom spacious, the breakfast was very tasty, and the express check out worked just fine. Our room was just off the lobby on the first floor so I was concerned that noise might be an issue, but it was nice and quiet. If you are doing the Chick Fil A Backstage Tour, this hotel is an easy drive to that location. I just do not have any complaints so I would definitely recommend this hotel to other travelers going through this area.

This property hit it out of the park. Reception was pleasant. There are several snacks and beverages- including beer and wine. An above-average coffee and tea bar 24-7. My room passed the “Lysol wipe test”. Even the carpet was clean. Linens were fresh. Breakfast is cooked to order with lovely fresh fruit. The pool courtyard is peaceful. The only disappointment was in the lack of TV channels and the fitness center needed some attention for cleanliness. But, it was t any worse than my gym. Overall, I felt like I had a peaceful stay while taking certification classes at Trilith Studios. If you would like a delicious meal, check out Palmers nearby. Locally owned.

Sadly, we were coming back home for a Funeral. We were three adults & 3 children, aged 6-9-12 so we reserved two adjoining rooms. I needed a handicapped room with a king bed. The rooms were beautiful and appeared quite clean. We were meeting up with family - I had told my brother and his adult sons to stay here. My niece, who lives nearby, picked me up at the airport and joined the rest of us for a few drinks & some food at the lobby bar. I was shocked by how Large this hotel is. In walking from our rooms to the restaurant, I realized I could not walk that far! I have MS. I called downstairs to see if a wheelchair was available. She didn’t know but w would call me right back. No phone call. So 45 min later I called & was told “someone in my room declined it.” Instead of a call, someone came to the room where the kids were playing, adjoined to MY room. My 6 year old opened the door and told the man they didn’t need a wheelchair! A six year old! Why not ask me ME? Or an adult at least? I am accustomed to high prices in hotels. I was not prepared for the costs for breakfast! Or dinner! I will say that the waitstaff and the manager were superb. I don’t normally eat breakfast but I had a taste of my granddaughter’s grits. Wonderful! I asked if I could get just a tiny ‘side sized’ bowl of grits. I was charged $5! And the bowl was half empty! Overall I was quite impressed. It had been a traumatic weekend for us - my nephew was only 25. Once I had a wheelchair, it was easier to move around inside the hotel. After I got home, my daughter said she’d had to give them her credit card to get into the room, even though I called 1/2 hr before she got there saying NOT to ask for a separate card bc I was paying for everything — and I confirmed that she had my Hilton credit card data. So when my daughter went to fill up her big Yukon, it denied her card. I was livid. I’ve note talked to Connor several times. For over two weeks he’d put me on hold for 20-30 minutes then tell me it had been corrected. NO, it was not. I paid for their room & food but it showed she’d maxed out her card! And you charged ME for it, too. That’s double dipping and it is illegal. “Someone will call you.” “ Who?” “ someone in Finance.” “No names? A phone number?” “No, just call me at this number.” It’s now April and NO ONE has called me. No one. Could someone PLEASE call me and correct the over-billing? You have a beautiful property. I feel like I have been robbed — and No one at the facility will help. Perhaps this branch should have a new manager - and a front desk person who understands what Help means.

The room had a pissy smell and the carpets had a smell they need to change the carpets on the floor, no continental breakfast , no ice . The pool are wasn't open it look a mess . The service was ok .but when you call the service desk no one answered. You had to go downstairs

I booked this hotel since I was landing in Atlanta at 2am, and just needed a place to crash for a few hours before I could pick up my rental car. When I got there at 2:18am, I was told they had had a flood, and didn't have a room for me. I was forced to go walk to another hotel and try to find a room. At 2am. The night manager was very kind about it and gave me the owner's name and phone number, and told me when to call to get ahold of him. When I called this hotel to inquire about having my last minute room reimbursed, Grace, the manager on duty, got very snippy with me, telling me it wasn't the hotel's fault that an irresponsible guest left their bathtub overflowing. I told her that I understood but that it was not my fault either, and that I was the one left stranded at 2am. She did not care. She refused to let me speak to the owner, telling me that he was too busy to speak to me. She said there was nothing they could do for me, and when I tried to press the issue more, she hung up on me.

Had a great time on our 2 night trip. Only problem we had was it took us over an hour and a half to get our food from the restaurant downstairs. Thankfully the hotel covered our expenses due to our troubles. Everything else was wonderful. Beautiful views from the 15th floor. Super close to Georgia aquarium, world of coke, and more!

This hotel is very conveniently located however in the 5 nights I stayed there my room only got cleaned once. There was no room attendant in the evenings so if you needed any additional towels, you had to physically go to the lobby to get them. The air conditioning was also a problem in the lobby area.