Guest User
August 12, 2024
The hotel was fine. Nothing spectacular. The staff were horrible. At check-in, the staff was rude and looked like they could not be bothered. They did not answer questions nor did they give us pertinent information - which we did not learn until the next morning, when we were advised they would not honor our Hilton Diamond member benefits. When I asked why, the morning clerk advised that's their policy. When I said no other hotel does that, she shrugged her shoulders and said nothing. The hotel then sent me a survey asking about the stay, including asking if I would like to be contacted. I replied honestly and asked them to contact me. I have heard nothing. Not surprising considering the treatment and service we received on-site. We travel from the Northeast to Florida quite a bit and had been excited about a possible new hotel. Instead, we will never go back.