Hotels near Westin Center, Fayetteville

My stay was great. I found the staff to be particularly helpful and friendly, especially Alec (or Alex) at the front desk. I had an incident and he went out of his way to be helpful. That means a lot when you travel often on business. The rooms are comfortable, clean and plenty of room. I’d appreciate it if you forwarded him this email so I can personally thank him.

Love the at home feeling 😊 My needs are always met no matter what. They try to help anyone best way they can !😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👅😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊-purdie

The dirtiness of the property as well as the smells all around was a letdown but even in the room the floors were not properly cleaned.. you see clear dirt on the corners and the floors. Too much money for what it was

I checked in around 11:30 p.m. hoping to get some sleep. Hotel had old beat up dingy look. Carpet worn. Room was beat up, old, and did not look like their nice website pictures. Lots of smudges on mirror/TV. There was lingering ********* smoke inside hotel and loud club music right below my window. At 3:00 a.m. approximately 6-8 police cruisers came to the club with loud sirens waking me up after sleeping only 2 hours. I left around 3:30 a.m. and drove home exhausted. I asked for a refund when checking out and was told to call back for a manager. When I did an individual identifying herself as the manager promised a refund within 3 business days. When the refund did not come I called back a few days later and was told that the person I spoke with previously was not a manager but a new employee, and there would be no refund. When I referenced the folio that the previous “manager-employee” sent me, the manager said that it had been sent from her personal email account. He did not apologize for that or anything else, was argumentative, and provided very poor customer service.

Mount Rose Hotel was highly recommended on TripAdvisor. It was located very convenient to the crown complex which we watched a concert at. On arrival we were checked in promptly. Staff was courteous. The room was located on the first floor. This hotel appears to be a previous chain hotel, which was repurposed and a family owned hotel, and it was done very nicely. There are some updates to the rooms which appeared very nice. We were provided with towels. There is a hairdryer available as well. The bed is very springy. Pillows are about the same as any other hotel you would stay at. We would stay here again, as prices were very reasonable.

The hotel is very new, the room is small but the layout is comfortable and reasonable, the breakfast is rich and the popularity is very strong. The sound insulation is not very good, the height of the floor is slightly lower, and the old feeling is that people are walking upstairs.