Phoenix Yanyu Building High end Homestay Guest Reviews
4.8/5
Excellent
732 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.9
Cleanliness4.8
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All reviews(732)
Positive reviews(730)
Reviews with photos/video(285)
Quiet & comfortable(110)
Convenient parking(49)
Fantastic river view(40)
Offers pick-up/drop-offs(36)
Friendly front desk staff(30)
Good sound insulation(22)
Close to scenic area(20)
Good air conditioning(15)
Negative reviews(2)
Guest User
Yu Di Yuan Balcony River-View Double Bed Room
Stayed in Nov. 2024
Couples
7 review
5.0/5
Outstanding
Posted on 9. Nov. 2024
The location of the hotel is very near to the Fog Bridge, the room is clean, tidy & comfortable. The toilet also clean. We can see the scenery from the balcony. Very beautiful & peaceful. All the stuff work very well. The man in the front desk (Mr. Chan) very helpful & kind , he show me the map & explain where to go, he even help us to bring our luggages to our room in the third floor & also vring it across the bridge when we go back to the railway station. There are a lot of restaurants & shops surround it. We satisfied with this hotel & recommended to the one who want to come to fenghuang ancient city.
6/10
Response from Property: At the end of this splendid journey, thank you for your review. The B&B is cleaned by professional cleaners on a regular basis. We will conduct another inspection before you check in to ensure your stay and comfort. We always maintain the concept of customer first. The B&B is located at No. 168 Huilong Pavilion, with a paid parking lot outside. It is a great choice for your leisure vacation, business trip, parent-child travel, and couples' date! Thank you again for your words, and may your life be as bright as the starry sky, shining forever.
Guest User
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Dez. 2024
Couples
3 review
3.5/5
Posted on 16. Dez. 2024
Nothing much to say about this Homestay. However the receptionist was friendly.
Anonymous User
Huazhu Shiyi Balcony Family Suite
Stayed in Okt. 2024
Family
6 review
5.0/5
Outstanding
Posted on 1. Nov. 2024
Great view and amazing service
Spacious and conveniently located
Response from Property: Dear tenant, thank you for staying at Yanyulou and giving us your affirmation. We provide a safe living environment for every guest. We ensure that the toilet, bathroom, and bedding in the room are strictly disinfected before every guest checks in. Each room is carefully designed and equipped with a coffee table, makeup magnifying mirror, leisure chair, air conditioner, etc. We hope that every guest who comes to the store will feel comfortable. We extend our greatest sincerity and the best service to every guest. Surprises never stop here. I wish you a happy life and look forward to your next visit!
Jose Adrian
Huazhu Shiyi Balcony Family Suite
Stayed in Nov. 2024
Travel with friends
2 review
4.5/5
Great
Posted on 22. Nov. 2024
We booked the Suite room (5 persons) located on the 3rd floor and we loved it. The location is quite a walk from the center and this was what we love about it.
The only concern is that there is a little noise from construction works in the morning. Other than that, all are great.
Response from Property: Thank you for your satisfaction with the hotel room, and we welcome you and your friends to visit us again next time. Regarding the noise issue you mentioned, we have been actively negotiating in the morning, but it was indeed during normal construction hours, so we could not force others to stop. We apologize for the unpleasant experience this has caused you.
TeoCynthia
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Apr. 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 21. Apr. 2024
Reception counter very helpful. Rooms are very clean with all amenities provided. Many eateries short walk away. A pleasant place to stay with thier price.
Response from Property: Thank you for your praise and support for our homestay. We are very pleased to see your heartfelt comments. Your positive words make our persistence meaningful. We will continue to improve the quality of our service and welcome everyone who comes from afar!
kankanid
Huazhu Shiyi Balcony Family Suite
Stayed in März 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 11. März 2024
Everything was perfect, superb services, the staff was helpful, excellent place to stay. Rooms were very clean and modern.
Response from Property: Thank you for your praise and support for our homestay. We are very pleased to see your heartfelt comments. Your positive words make our persistence meaningful. We will continue to improve the quality of our service and welcome everyone who comes from afar!
Martín
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Nov. 2023
Couples
5 review
5.0/5
Outstanding
Posted on 3. Nov. 2023
Nice room and clean. There was a huge TV and the AC worked perfectly. The best part of the hotel are their hosts. Super friendly and helpful. The hotels along the river are not easy to find even if you have an accurate maps app, especially if you don't speak Chinese, like us. Fortunately, the taxi driver who drove us from the train station, called the hotel before arriving, so the hotel host went to pick us up at the drop off point and helped us with the luggage. Hosts didn't speak Spanish nor English (the languages we can speak) but they helped us a lot with indications and tips using translators in our phones. They were extremely patient and nice. One of our best hotel experiences in China.
Response from Property: Thank you for your praise and support for our homestay, it is very gratifying to see your comments so sincerely, the affirmative words make our persistence meaningful, we will continue to improve the quality of service, to meet every one of you from afar!!!
Rchi
Huazhu Shiyi Balcony Family Suite
Stayed in Okt. 2023
Travel with friends
22 review
4.5/5
Great
Posted on 31. Okt. 2023
The hotel we stayed at was very nice. I traveled with five friends. The host welcomed us. Thank you for serving us so kindly. The location of the hotel is very good. because it was on the river bank, it had a really nice view. very good for the price. All hotel facilities are very clean. Loved that the shower had great pressure.
Response from Property: Thank you for your praise and support for our B&B. I am very pleased to see your sincere review. Your words of affirmation make our persistence meaningful. We will continue to improve our service quality and welcome everyone who comes from afar! !!
Chun Cheong
Huazhu Shiyi Balcony Family Suite
Stayed in März 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on 1. Apr. 2024
We have 4 persons in total to travel together and this hotel provided a suite which can accommodate 5 persons. Great amenities and location which just right in front of the area.
Response from Property: 感謝您對我們民宿的好評與支持,看到您如此走心的點評甚是欣慰,肯定的話語讓我們的堅持有了意義,我們將不斷提升服務品質,迎接每一位遠道而來的您!
Indra
Yu Di Yuan Balcony River-View Double Bed Room
Stayed in Jan. 2024
Couples
8 review
4.5/5
Great
Posted on 2. Febr. 2024
When we have arrived, the room couldn't be prepared. They said that the toilet had problems because of the previous guest, so they arranged another room for 1 night but not as the same like we ordered. It was and old facility not the modern one. But the services was excellent. They really took care of everything. I am amazed tho. The amenities was good, but please take good care of the towels. Some of them looks like used too often and not as soft as before. The place is near in the center of ancient town, just walk for 5 mins and voila..you got yourself the crowd. The night lights so amazing. So many people took photos too. At the end, this place is a good hospitality. I reccomend it.
Response from Property: 感謝您對我們民宿的好評與支持,看到您如此走心的點評甚是欣慰,您的建議我們會加以改正,我們將不斷提升服務品質,迎接每一位遠道而來的您!
Guest User
Meng Hui Xi Balcony River-View Double Occupancy Room
Stayed in Dez. 2024
Couples
7 review
4.5/5
Great
Posted on 9. Dez. 2024
The room is downstream, not noisy at night, the guy at the front desk is very enthusiastic, the price in November is still relatively affordable, it's a good time to come, other B&Bs will pick you up at the bridge head, but this B&B doesn't, this can be improved, the room is generally satisfactory. There is no point in a one-day trip to the Miao village.
Original TextTranslated by Google
Response from Property: OK, we will refer to your suggestion. Your satisfaction is the highest evaluation of Fenghuang Yanyulou high-end homestay. The bed sheets, quilt covers, disposable items, floors, windows, etc. in the homestay rooms are changed and cleaned every day. Maintaining a clean and tidy sanitary environment will give guests a comfortable first feeling. This is also to ensure that guests have a good night's sleep. I am very happy that Yanyulou can accompany you through a pleasant time. Thank you for meeting and thank you for your company!
Guest User
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Dez. 2024
Travel with friends
91 review
5.0/5
Outstanding
Posted on 6. Dez. 2024
The location of the B&B is good, the rooms are clean, but it is a bit far from the parking lot, which is not very convenient. The boss is very nice. It was raining when we arrived at the ancient city at night, and the boss came to the roadside in advance to pick us up and guide us to park.
Original TextTranslated by Google
Response from Property: At the end of this splendid journey, thank you for your review. The B&B is cleaned by professional cleaners on a regular basis. We will conduct another inspection before you check in to ensure your stay and comfort. We always maintain the concept of customer first. The B&B is located at No. 168 Huilong Pavilion, with a paid parking lot outside. It is a great choice for your leisure vacation, business trip, parent-child travel, and couples' date! Thank you again for your words, and may your life be as bright as the starry sky, shining forever.
Mrjiushengquan
Huazhu Shiyi Balcony Family Suite
Stayed in Okt. 2024
Family
1 review
5.0/5
Outstanding
Posted on 29. Okt. 2024
The hotel is located in the scenic area, in a relatively quiet location by the river, with great views and parking. The owner personally came to receive us and help with our luggage, and gave us a detailed introduction on how to travel in Phoenix. The service was thoughtful!
Original TextTranslated by Google
6/15
Response from Property: Dear guest, thank you for your trust in Yanyulou. The hotel has always adhered to the service concept of "customer first". The hotel staff can only be employed after training. They have a strong sense of service and the best service attitude. Our staff are 24 We are on duty 24 hours a day, and we are always on call when you need us. Meeting you is a blessing that has been cultivated for hundreds of years. Roses are taught to people and leave a lingering fragrance on their hands. Our efforts are not in vain. Thank you for your praise. I wish you a happy journey. Welcome. Next visit!
Guest User
Meng Hui Xi Balcony River-View Double Occupancy Room
Stayed in Nov. 2024
Family
2 review
5.0/5
Outstanding
Posted on 30. Nov. 2024
The room is clean and tidy. The owner and employees are very enthusiastic and there is a pick-up service. I took my mother and children there to play. In particular, the owner treated the guests who came to the store as family members. I just arrived there and was not familiar with anything there. The owner explained the tour and photo routes to us in detail, so that I could take the elderly to play without wasting time and visit all the special attractions.
I am very impressed that a homestay hotel, or a homestay in a tourist attraction, can still provide such warm service. It is really worthy of praise👍👍👍
Original TextTranslated by Google
Response from Property: 時光荏苒,歲月如梭,但總有一些美好如星辰般璀璨,照亮我們前行的道路,感謝您的好評。您的滿意是對鳳凰煙雨樓高端民宿最高的評價,民宿房間內的床單、被套、一次性用品、地面、窗户等都是一日一換、一日一打掃,保持整潔的衞生環境,才會給客人帶來舒適的第一感覺,這也是為了保障客人一夜好眠,很開心煙雨樓能夠陪您走過了一段愉快的時光,感謝相遇,感謝陪伴!
Guest User
Yan Shui Yao Ancient Street Double Bed Room
Stayed in Nov. 2024
Couples
19 review
5.0/5
Outstanding
Posted on 24. Nov. 2024
The stay was very comfortable, the service was very good, the hotel's view room can enjoy the scenery, and the night view of Fenghuang Ancient Town is very good. After leaving the hotel gate, walking slowly along the Tuohe River, it was very leisurely.
Original TextTranslated by Google
Response from Property: 時光荏苒,歲月如梭,但總有一些美好如星辰般璀璨,照亮我們前行的道路,感謝您的好評。您的滿意是對鳳凰煙雨樓高端民宿最高的評價,民宿房間內的床單、被套、一次性用品、地面、窗户等都是一日一換、一日一打掃,保持整潔的衞生環境,才會給客人帶來舒適的第一感覺,這也是為了保障客人一夜好眠,很開心煙雨樓能夠陪您走過了一段愉快的時光,感謝相遇,感謝陪伴!