Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)

Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area) Reviews

Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)

Fenghuang Building, No.1 Fenghuang South Road, Tuojiang Town, Fenghuang, Hunan, ChinaView Hotel Details
Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)
Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area)
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Phoenix Misty Rain Yunxi Resort Hotel (Tuojiang Branch in Phoenix Ancient City Scenic Area) Guest Reviews

4.8/5
Excellent
469 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(469)
Positive reviews(463)
Reviews with photos/video(143)
Awesome amenities(76)
Well designed(67)
Well decorated(35)
Friendly front desk staff(35)
Offers pick-up/drop-offs(32)
Convenient parking(31)
Delicious breakfast(19)
Excellent room layout(7)
Negative reviews(6)
Andreas Karl
Yunxi Private Soup With River View | Parent Child Pool Double Bed Room [Beautiful River View, Bubble Bath Private Soup, Fireplace, Smart Toilet]
Stayed in Jul 2024
Solo travelers
13 review
4.0/5
Very Good
Posted on Aug 8, 2024
This place has a few things going for it. The rooms are pretty nice, practicality of a large bath/small pool in the room that takes a lifetime to fill notwithstanding. Pretty good view of the river The location suits those who like to be close to the action, but not right in the middle of it. If you want to see the town without being overwhelmed the moment you step out of your hotel, this place is ideal.And the staff is super friendly and helpful. It does suffer from the fact that some of the amenities seem to have been largely forgotten. Solid stay, but if you look closely, there may be a few rough edges.
Response from Property: [One of the best designer hotels in Phoenix Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your recognition and praise of our hotel! We feel extremely honored and honored to hear your evaluation of us. Rejoiced. A clean and tidy environment, high-quality hardware facilities and warm and thoughtful services have always been our unremitting pursuit. We are honored to be your most comfortable accommodation choice on this trip. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality and provide every guest with a more warm and comfortable accommodation experience. We look forward to your next visit and feel our dedication and enthusiasm again. I wish you a happy journey and all the best!
Guest User
Misty Rain | Healing Queen Bed Room [Intelligent Guest Control · Fireplace · Smart Toilet]]
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Super satisfied, affordable! The location is very good, just near the scenic spot, there is a special car, the driver is very humorous... The attitude of the front desk is also very good! It is really a good hotel. You can't go wrong if you choose to stay in Fenghuang Ancient Town
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Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your recognition and praise of our hotel! After hearing your evaluation of us, I can be your guest this time We are honored to be the most comfortable accommodation choice during our trip. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality and provide every guest with a more warm and comfortable accommodation experience. We look forward to your next visit and feel our dedication and enthusiasm again. I wish you a happy journey and all the best
Guest User
Misty Rain | Quiet Luxury Queen Bed Room [Fireplace · Exclusive Dressing Table · Mini Bar With Small Refrigerator · Smart Toilet]]
Stayed in Sep 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The hotel is not in the scenic area. There is a parking lot. Friends who drive themselves can charge without worry. There are charging piles. After parking, there is a car to take you to the ancient city hotel. It is very convenient. The room is large and new. The facilities are also complete. The hotel is doing activities recently. Xiaoxue at the front desk helped me upgrade the room. The service is very good. There is a greeting when entering and leaving. She also gave me a guide to the Phoenix tour route. Everything is very thoughtful. Get off and come back.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your recognition and praise of our hotel! After hearing your evaluation of us, I can be your guest this time We are honored to be the most comfortable accommodation choice during our trip. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality and provide every guest with a more warm and comfortable accommodation experience. We look forward to your next visit and feel our dedication and enthusiasm again. I wish you a happy journey and all the best
Guest User
Cloud River Balcony Riverview | Gorgeous Balcony Riverview King Room With Giant Screen Projection [Gorgeous Riverview · Video Member · Double Sofa · Fireplace · Smart Toilet]]
Stayed in Sep 2024
Couples
12 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Carefully selected hotel in Fenghuang. It is indeed a designer hotel. Very design-oriented. Not in the ancient city, avoiding the noise at night. The hotel has a free shuttle bus. It takes five minutes to get to the ancient city car city. It is not far to walk. We were upgraded to a balcony room. The view is amazing.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your recognition and praise of our hotel! After hearing your evaluation of us, I can be your guest this time We are honored to be the most comfortable accommodation choice during our trip. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality and provide every guest with a more warm and comfortable accommodation experience. We look forward to your next visit and feel our dedication and enthusiasm again. I wish you a happy journey and all the best
Guest User
Misty Rain | Healing Queen Bed Room [Intelligent Guest Control · Fireplace · Smart Toilet]]
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The service attitude of Xiaolong at the front desk was very good, which left a deep impression on me. The atmosphere of the hotel is quiet and elegant, which makes people relax. The room is clean and tidy, and the facilities are complete. I highly recommend it!!!
Original TextTranslated by Google
Guest User
Cloud River Balcony Riverview | Gorgeous Balcony Riverview King Room With Giant Screen Projection [Gorgeous Riverview · Video Member · Double Sofa · Fireplace · Smart Toilet]]
Stayed in Aug 2024
Couples
10 review
1.0/5
Posted on Aug 28, 2024
Behind a big hotel, the facilities are average and the hygiene is even worse. The entire bathroom was full of flying insects after I came in, and the quilt also had a small amount of hair. It's not worth the price of 430.
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Response from Property: I'm sorry that you had a bad experience this time. Our hotel started its trial operation in April this year. There are deficiencies in many details. We are also exploring step by step and strive to satisfy every guest. This process takes time and requires valuable opinions and suggestions from our guests. We need more tolerance from our guests. The service tenet of our hotel is to make every guest feel at home and to leave satisfied. If guests have any opinions or dissatisfaction, just bring it to us and we will definitely solve and correct it. But you didn't give us any feedback in the store and took away all the dissatisfaction. Even if we wanted to solve it, there was nothing we could do. I hope this bad stay experience will not affect your view of Phoenix as a whole. I also hope that if I have the opportunity in the future, I can see and feel what it will look like after we correct it. It’s not easy being a businessman. In an era with developed Internet, one bad review can wipe out all the hard work. Love should be spoken out boldly, and so should dissatisfaction. At least give us a chance to correct and make amends with you. I wish you a happy life.
Guest User
Smart Children's Room - Scenic Area-View (2 Beds) (Fireplace, Fridge)
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The hotel environment is very good and the service is good. I took the initiative to help with my luggage as soon as I got off the car. I was also very patient when asking about scenic spots. I also sent a car to the ancient city. It is the most comfortable hotel I have stayed in in recent days. I recommend it and will choose it next time👍👍👍👍
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your high praise of our hotel! We are very happy to hear your comments on our front desk reception and room hygiene We were satisfied with the comfort of the mattress and had a pleasant stay. This is an honor for all our employees and a goal we continue to strive for. We will continue to uphold a warm and thoughtful service attitude, maintain high standards of cleanliness and comfort in the rooms, and create a better accommodation environment for every guest. We look forward to your next visit and wish you a happy life
Linbeishipangzi
Cloud River Bathtub Riverview | Gorgeous Riverview Bubble Bath Bathtub King Room [Gorgeous Riverview · Bubble Bath Bathtub · Mini Bar With Small Refrigerator · Smart Toilet]]
Stayed in Aug 2024
Couples
15 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The price of this hotel in August is very cost-effective (no one else); the hotel is not on the noisy riverside, but it is a rare treasure hotel for people who like quietness; it is quiet in the bustling city, and the performance of "Border Town" is very close, just a 5-minute walk away; it is very convenient to eat, and there are all kinds of food on Juyuan Road; it is very convenient to travel, and the hotel staff will drive you to "Nanhuali" and "Xindaqiao" (that is the video of the moment when the lights are turned on, which is very popular in **). The hotel room is very large, and the dry and wet 3-separation design is very thoughtful; the bedding is very comfortable and clean, and the double room card (I always thought that only B&Bs have it, but I didn't expect this hotel to have it) is very considerate; because I like quietness, I didn't interact too much with the staff The hotel is not very good, but all the service details are very good (the front desk lady and the young man handed over their ID cards and room cards with both hands on the back, which is a very good detail. I have visited 4 cities and the accommodation is basically more than 1,000 yuan. Only Yanyu Yunxi paid attention to this detail). Whether it is the sanitation of the extension or the car booking after leaving the hotel (the bad reviews say that the hotel car booking takes kickbacks. Let me tell you: when you go out to play, don’t care about the 10 or 20 yuan. If you think it’s too expensive, you can take a taxi yourself; the driver’s waiting time is also calculated. As long as it doesn’t delay the trip, everything else is a small matter. The whole fare is not enough for a pack of cigarettes, how can you get kickbacks?) In short, Yanyu Yunxi is the best experience on this trip. It can be seen that the management is very attentive to customer experience. The environment of the homestay is very quiet, and you can overlook the entire night view of the upper reaches of Tuojiang River from the room. Whether it is the lounge area, tea bar, or leisure bar in the lobby, they all reveal the details created by the operator. Collection; children rush without thinking; absolutely no pitfalls.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient Town] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your high evaluation of our hotel! We are very happy to hear that you are satisfied with our front desk reception, room hygiene and mattress comfort, and enjoyed a pleasant stay. This is an honor for all our employees and a goal we are constantly striving for. We will continue to uphold a warm and thoughtful service attitude, maintain a high standard of cleanliness and comfort in the room, and create a better accommodation environment for every guest. Looking forward to your visit again next time, I wish you a happy life
Riyueguanghui1982
Misty Rain | Quiet Luxury Queen Bed Room [Fireplace · Exclusive Dressing Table · Mini Bar With Small Refrigerator · Smart Toilet]]
Stayed in Aug 2024
Family
18 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The room was large, clean and comfortable, and you could enjoy the beautiful view of Tuojiang River from the window. The hotel staff was very enthusiastic, warm and considerate. When they heard that we were going to Fenghuang Ancient Town Scenic Area, they planned a tour route for us and arranged a special car to escort us. It was so considerate!
Original TextTranslated by Google
Response from Property: Hotel reply: [One of the best designer hotels in Fenghuang Ancient Town] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your high evaluation of our service! Your satisfaction is our greatest motivation and pursuit. We will continue to work hard to maintain high-quality service quality and provide every guest with a more comfortable and pleasant experience. Looking forward to your next visit, we will continue to provide you with better service!
Guest User
Misty Rain | Healing Queen Bed Room [Intelligent Guest Control · Fireplace · Smart Toilet]]
Stayed in Aug 2024
Couples
24 review
2.8/5
Posted on Aug 21, 2024
There has been some progress in staying at this hotel again. At least the service attitude has improved. There is no limit to the number of rides to and from the ancient town. The staff's faces are not dull or condescending, but rather kind. Keep up the good work. You can do better. Come on👏 In addition, the laundry service is also very convenient.
Original TextTranslated by Google
Response from Property: Hotel reply content: [One of the best designer hotels in Phoenix Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Dear guest, hello! Thank you very much for your pertinent evaluation and suggestions. Your feedback is A valuable asset for our continuous improvement and upgrading. We are glad to hear that you think our service attitude has improved. The smiles and kindness of the staff are exactly the service atmosphere we have been pursuing. We know that only by truly being close to the needs of our guests can we win your satisfaction and trust. At the same time, we are also happy to know that you are satisfied with the convenience of the laundry service. We will continue to work hard to ensure that every service can bring you convenience and comfort. Of course, we also realize that the hotel still has room for further improvement. Your "little progress" reminds us to never stop and continue to work hard. We will listen carefully to every guest's voice, continuously optimize service processes, improve service quality, and strive to provide you and other guests with a more perfect accommodation experience. Thank you again for your valuable comments and encouragement. We will live up to your expectations and continue to work hard. We look forward to welcoming you again in the future and witnessing the hotel's growth and progress with you. I wish you a happy life and all the best!
Ailaikeyite
Misty Rain | Quiet Luxury Queen Bed Room [Fireplace · Exclusive Dressing Table · Mini Bar With Small Refrigerator · Smart Toilet]]
Stayed in Aug 2024
Family
3 review
3.5/5
Posted on Aug 18, 2024
This is the second hotel I stayed at during a summer family and friends trip. The experience of staying at the first hotel in Tongren was very good, and I gave it a five-point rating. This hotel was also selected by me through my research in advance, so my expectations were very high. Let’s talk about it in detail. Service: Very good. There is a special shuttle bus to the ancient city. If any problems are found, they can proactively solve them. The attitude is also good. They also gave small gifts when leaving the store. In the end, because they apologized, they also arranged a car to take the high-speed rail. Cleanliness: I booked three rooms in total. There were water stains on the bathroom floor in each room, and dust on the bedside. In one room, there were big footprints and the corpses of small bugs on the quilt. I felt that the cleaning was not very professional. In particular, the toilet in a room originally arranged on the third floor was not cleaned at all. There were obvious yellow water stains on the toilet and the floor. There was a strong urine smell, and the bathroom floor was also covered with water. I contacted Auntie Lai and asked her to clean it. She scrubbed the toilet and the floor with a brush, which made people feel disgusting. Later, the hotel arranged another room on the fourth floor. There was garbage on the floor that had not been cleared away. There was a big fingerprint on the TV screen. There was water on the bathroom floor, but there was no smell. I just accepted it. Facilities: In fact, the hotel opened not long ago. The facilities are quite good, the location is good, and the service attitude is also good. However, the sanitary condition is too poor. It is recommended to improve it.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Dear guest, we have read your evaluation very carefully. Regarding your experience during this stay, We are deeply sorry and heartbroken about the problem. We understand that this accommodation is completely inconsistent with our standards for guest service and falls far short of your expectations. First, please allow us to offer you our sincerest apologies. Regarding the water stains in the room, bathroom and floor you mentioned, this is obviously due to our negligence in daily cleaning and maintenance. We promise to immediately conduct a comprehensive and thorough cleaning and inspection of the room, and at the same time strengthen staff training to ensure that such problems will not happen again, regarding bedside dust, large footprints and insect corpses on the quilt, and odor issues in the room , we feel deeply guilty. These problems directly affect your stay experience and comfort, and we bear an unshirkable responsibility for this. We will immediately conduct a comprehensive investigation into such problems and take effective measures to prevent similar situations from happening again. We know that every guest feedback is a valuable opportunity for us to improve and improve. Your opinions are important to us and we will take them seriously and take proactive steps to improve them. We promise that we will continue to work hard to improve service quality and provide every guest with a more high-quality, comfortable and secure accommodation experience. Once again, we offer our sincerest apologies and thank you for your valuable feedback. We look forward to having the opportunity to serve you again in the days to come and letting you feel our changes and progress.
Lelebin
Misty Rain | Family Twin Room With One Big And One Small Bed [Fireplace · Mini Bar With Small Refrigerator · Smart Toilet · Children's Bathrobe And Toiletries]]
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Very good, the room is clean and big, the service is also good. I have high requirements for hotels. The housekeeper Xiao Ma's service is very good, very enthusiastic and patient. He always takes me to the ancient city and introduces delicious and fun things.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Dear guest! Thank you very much for your stay and appreciation! It is us who bring you a good time during your trip The greatest wish. Your encouragement is the driving force for our continuous progress. We will continue to maintain our enthusiasm and strive to create a home away from home experience for every guest. We look forward to your visit again and have a pleasant time together!
Zhangjianzoutianya,kankanshijiedefanhua
Misty Rain | Family Twin Room With One Big And One Small Bed [Fireplace · Mini Bar With Small Refrigerator · Smart Toilet · Children's Bathrobe And Toiletries]]
Stayed in Aug 2024
Family
20 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The hotel is newly renovated, no smell, clean and sanitary, the room is also very large, you can see the Tuojiang River from the room, and it is easy to find, it is inside the Phoenix Hotel, not far from the Phoenix Ancient Town, we were sent there and walked back by ourselves, we were traveling by car, we liked it very much!!!
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Fenghuang Ancient Town] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Thank you very much for your recognition and praise of our hotel! We feel extremely honored and gratified to hear your evaluation of us. Clean and tidy environment, high-quality hardware facilities and warm and thoughtful service have always been our unremitting goals. We are deeply honored to be the most comfortable accommodation choice for your trip. Your satisfaction is our greatest motivation. We will continue to work hard to continuously improve the quality of service and provide every guest with a more warm and comfortable accommodation experience. I look forward to your next visit to feel our dedication and enthusiasm again. I wish you a pleasant journey and all the best!
Guest User
Misty Rain | Quiet Luxury Queen Bed Room [Fireplace · Exclusive Dressing Table · Mini Bar With Small Refrigerator · Smart Toilet]]
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 31, 2024
The room was very clean and tidy, and the comfort level was very high. You can also enjoy the river view, and there is free laundry service, equipped with free laundry detergent. Desserts and midnight snacks are delivered to the room at night. The service is meticulous and warm, and it feels like home. There is also a special car to pick you up when you go out, which is very considerate and convenient.
Original TextTranslated by Google
Response from Property: [One of the best designer hotels in Phoenix Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [River view outside the window] Dear guests: Hello! Thank you for visiting Yanyuyunxi Resort Hotel, and we also sincerely thank you for your support to us. Love and recognition, we are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We are deeply honored to receive your praise, and at the same time, we are more motivated to move forward. , hope to have more opportunities to serve you!
Xiaoxiannvchaojikeai
Misty Rain | Healing Queen Bed Room [Intelligent Guest Control · Fireplace · Smart Toilet]]
Stayed in Jul 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The room is very comfortable and beautifully designed. The curtains are also very light-blocking. There is also a balcony with a good view. The public area is also very spacious, very comfortable and very satisfying!
Original TextTranslated by Google
Response from Property: [One of the best and newest hotels in Fenghuang Ancient City] [Near Nanhua Gate] [Near Tuojiang River] [Lake view outside the window] Thank you very much for your recognition and praise of our hotel! We feel extremely honored and gratified to hear your evaluation of us. . A clean and tidy environment, high-quality hardware facilities and warm and thoughtful services have always been our unremitting pursuit. We are honored to be your most comfortable accommodation choice on this trip. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality and provide every guest with a more warm and comfortable accommodation experience. We look forward to your next visit and feel our dedication and enthusiasm again. I wish you a happy journey and all the best!