CHEERMAY Hotels (Phoenix Ancient City Hongqiao Viewing Store) Reviews
CHEERMAY Hotels (Phoenix Ancient City Hongqiao Viewing Store)
No.39 Jiangbei East Road, Tuojiang Town, Fenghuang, Hunan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
CHEERMAY Hotels (Phoenix Ancient City Hongqiao Viewing Store) Guest Reviews
4.2/5
1081 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
Filter by:
Sort by:
All reviews(1081)
Positive reviews(998)
Reviews with photos/video(324)
Convenient location(168)
Classy environment(123)
Friendly front desk staff(102)
Loved the night views(63)
Close to scenic area(57)
Easy to get around(47)
Would stay again(24)
Strange smell in room(20)
Negative reviews(83)
Guest User
Guestroom - with View (2 beds)
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on May 30, 2024
Convenient hotel along the main street so that it is easy to move your luggage around instead of the dragging them within the FengHuang Ancient City. The staffs are friendly & helpful and provide great recommendations for food options nearby the hotel. The key attractions are within walking distance from the hotel.
Response from Property: 尊敬的客人,感謝您對我們酒店的點評。我們非常高興您對我們的位置和風景印象深刻。我們一直致力於為客人提供舒適、便利的住宿體驗,希望您在我們酒店度過了一個愉快的時光。我們將繼續努力,為每一位客人提供更好的服務和體驗。期待您的再次光臨!
Janikahill
Quality Simple Select Double Bed Room
Stayed in Feb 2024
Solo travelers
4 review
3.2/5
Posted on Mar 18, 2024
Average quality and costs.
Good location (very close) to visit Fenghuangguchen.
Good point: elevator.
Bad point: smoking is allowed in door.
Response from Property: 感謝親對小漫的認可,知識是勤奮的影子,汗珠是勤奮的鏡子。小漫時時刻刻都在提醒自己,要讓每一位客官來都能感受的到回到另一個家的温馨,自在,希望您在此度過一段美妙的時光之旅,小漫會繼續努力的做的更好,更出色哦!期待您的再次光臨
Serxluke
Guestroom (2 beds)
Stayed in Sep 2022
Solo travelers
26 review
5.0/5
Outstanding
Posted on Oct 8, 2022
Excellent place, amazing views and super nice people
Response from Property: Thank you very much for your recognition of Xiao Man, knowledge is the shadow of hard work, sweat is the mirror of hard work. Xiaoman reminds himself all the time that every guest can feel the warmth and comfort of returning to another home. I hope you will spend a wonderful time here and Xiaoman will continue to do so. Work hard to do better and better! welcome next time
Ashley
Guestroom - with View (Double bed)
Stayed in Jun 2022
Couples
11 review
4.2/5
Very Good
Posted on Aug 8, 2022
A nice hotel in the Ancient City. The rooms were in need of a little update, some areas of the wall were peeling away. The staff were very friendly and made check in smooth, which is quite rare as a foreigner.
Response from Property: 非常感謝親對小漫的認可,知識是勤奮的影子,汗珠是勤奮的鏡子。小漫時時刻刻都在提醒自己,要讓每一位客官來都能感受的到回到另一個家的温馨,自在,希望您在此度過一段美妙的時光之旅,小漫會繼續努力的做的更好,更出色哦!期待您的再次光臨
CamHoney
Quality Choice Suite
Stayed in Jun 2022
Couples
40 review
1.7/5
Posted on Jul 28, 2022
You pay for the view, and they know it.
We booked the suite, wallpaper was peeling off the walls. Not what you would expect for one of the oldest rooms in the hotel. Along with a multitude of other issues.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Adam Ryall
Guestroom - with View (Double bed)
Stayed in Jun 2022
Couples
14 review
3.5/5
Posted on Aug 19, 2022
The hotel has parking outside, but it is only short term. They want you to park in a parking lot 1.5 km away, which is not that convenient. The hotel is just up the hill from the main area where the singer and light show is on the river, which is handy. You can also truly get a room with a view.
The room was basic, with a hard bed and ok bathroom. Not a lot for the money, but Fenghuang is not a place to find good value. The wall was very thin, and all the TV noise from next door came through, which was annoying.
The common areas and lift were very dirty, and overall, it did not feel like a high class of hotel.
Response from Property: Thank you very much for your recognition of Xiao Man, knowledge is the shadow of hard work, sweat is the mirror of hard work. Xiaoman reminds himself all the time that every guest can feel the warmth and comfort of returning to another home. I hope you will spend a wonderful time here and Xiaoman will continue to do so. Work hard to do better and better! welcome next time
Guest User
Guestroom (2 beds)
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
very good!!!
Response from Property: Thank you very much for your recognition of Xiao Man, knowledge is the shadow of hard work, sweat is the mirror of hard work. Xiaoman reminds himself all the time that every guest can feel the warmth and comfort of returning to another home. I hope you will spend a wonderful time here and Xiaoman will continue to do so. Work hard to do better and better! welcome next time
Guest User
Guestroom - with View (Double bed)
Stayed in Apr 2023
Travel with friends
11 review
4.0/5
Very Good
Posted on May 20, 2023
Good hotel
Response from Property: 非常感謝親對小漫的認可,知識是勤奮的影子,汗珠是勤奮的鏡子。小漫時時刻刻都在提醒自己,要讓每一位客官來都能感受的到回到另一個家的温馨,自在,希望您在此度過一段美妙的時光之旅,小漫會繼續努力的做的更好,更出色哦!期待您的再次光臨
Guest User
Guestroom - with View (2 beds)
Stayed in Jul 2024
Family
4 review
4.2/5
Very Good
Posted on Aug 15, 2024
The hotel is very close to Hongqiao Scenic Area and very convenient. The front desk staff is also very friendly, but there is a twin room with water leaking and the floor is full of water, which really affects the mood. I hope the hotel can improve.
Original TextTranslated by Google
Response from Property: We are very sorry for the bad stay experience you have had and thank you for your valuable suggestions. We will definitely strengthen the inspection of room facilities and equipment to prevent such problems from happening again in the future. We also look forward to your next stay and give Xiaoman a chance to correct it. Thank you!
Guest User
Quality Simple Select Double Bed Room
Stayed in Jun 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Right next to the ancient city, in the middle reaches of Tuojiang River, you can see the eight old houses in the upper reaches and the "Phoenix Look" performance in the lower reaches. There is a parking lot at the door. You can drive out to the Miao old village to experience the Miao customs.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for your review of our hotel. We are very glad that you are impressed by our location and scenery. We have been committed to providing guests with a comfortable and convenient accommodation experience, and hope that you have a pleasant time in our hotel. We will continue to work hard to provide every guest with better service and experience. Looking forward to seeing you again!
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 21, 2024
We stayed in a mountain view room, where we could see the scenery of the ancient city. The room was very clean and spacious. It was not far from the scenic spot and it was very convenient to go there. The service of the hotel was very warm.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of our hotel. We are very glad that you are impressed by our location and scenery. We have been committed to providing guests with a comfortable and convenient accommodation experience, and hope that you have a pleasant time in our hotel. We will continue to work hard to provide every guest with better service and experience. Looking forward to seeing you again!
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 21, 2024
The room was very clean, the hot water was very fast, it was a little hot these days, the air conditioning was also very effective, it was very close to the scenic area, and it was very convenient to eat. Recommended, I will go here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of our hotel. We are very glad that you are impressed by our location and scenery. We have been committed to providing guests with a comfortable and convenient accommodation experience, and hope that you have a pleasant time in our hotel. We will continue to work hard to provide every guest with better service and experience. Looking forward to seeing you again!
Tinoy
Comfy Family Room
Stayed in Apr 2024
Travel with friends
9 review
3.7/5
Posted on May 7, 2024
Hotel close to the river but 10 minutes walk, the rooms do not have a direct view of the river. Comfortable beds and large bathroom with shampoo and soap supplies. Bottle of water with kettle in the room. To go to the river, take the sidewalk opposite the hotel and turn left, after 3 minutes of walking you will see stairs going down, you will have to take these stairs.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for taking the time to leave your review here. We are very happy to see that you are satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions!
Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The car can go directly to the hotel entrance, which is very close to the ancient city. It takes two or three minutes to walk to Hongqiao. The hotel environment is very comfortable, with a large sense of space and no oppression. If you go out to stay in a hotel, you should still choose a brand chain
Original TextTranslated by Google
Response from Property: Thank you for your recognition of Xiaoman. Knowledge is the shadow of diligence, and sweat is the mirror of diligence. Xiaoman reminds herself all the time to make every guest feel the warmth and comfort of returning to another home. I hope you will spend a wonderful time here. Xiaoman will continue to work hard to do better and better! Looking forward to seeing you again
Guest User
Quality Simple Select Double Bed Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel is in a good location, the rooms are clean and tidy, and the front desk service is great! Free osmanthus oolong tea is also provided. There is an observation deck on the roof where you can enjoy the panoramic view, which is very good [strong]
Original TextTranslated by Google
Response from Property: Thank you for your recognition of Xiaoman. Knowledge is the shadow of diligence, and sweat is the mirror of diligence. Xiaoman reminds herself all the time to make every guest feel the warmth and comfort of returning to another home. I hope you will spend a wonderful time here. Xiaoman will continue to work hard to do better and better! Looking forward to seeing you again