Guest User
January 4, 2024
I wanted to share my recent experience at your hotel, which unfortunately fell far below the positive experiences we've had in the past. During our stay, the food was served cold, the atmosphere was disrupted by rowdy travelers, and the foyer seemed occupied by intoxicated homeless individuals, one in particular parading about in her dressing gown with little underneath. We shared breakfast with people in the nightwear and slippers. It was disheartening, especially since we had a wonderful stay last year, prompting me to bring my elderly parents along this time. Despite paying £280 for our stay, the contrast from our previous positive experience was stark. Regular patrons we spoke to even left before midnight due to the unfavorable environment. This was not the memorable and enjoyable experience we were expecting. I hope you take this feedback seriously, as we have cherished memories from our previous visit and would like to see the quality of service and ambiance restored to its former standard.