Ramada by Wyndham Fes

After all bad impressions from Morocco this hotel was like a fresh air for us! Nice and clean room, good beds, they let us to have late check out

Great hotel. Enjoyed the stay at Ramada.

Despite the hotel being advertised as a 5-star property, the experience was far below acceptable standards. Upon arrival, the room was not ready, and throughout the stay, we encountered multiple serious issues: 🚫 Service and Facility Failures • Telephone in the room was non-functional and remains unfixed to this day, despite repeated requests. • Air conditioning was extremely poor, making the room unbearably hot — a serious concern given the summer heat and our age. • Although the kettle is now working, complimentary water is not provided unless specifically requested, which contradicts the advertised amenities. • Towels were removed early each morning, and on several occasions, not replaced, leaving us unable to shower. • Room service and staff responsiveness were consistently poor, requiring us to go down to reception for every request — a major inconvenience for elderly guests. These failures caused significant discomfort and distress. The lack of functioning air conditioning and basic hygiene amenities made the stay physically exhausting. The absence of a working phone created safety concerns, especially given our age and health needs. The hotel’s advertising is misleading, and the actual experience does not reflect the standards of a 5-star establishment. This constitutes a breach of service and false representation, for which I am seeking redress.

Good hotelcwith good staff, the hotel manager is so kind and nice!