Firestone Hotels with Pools

I booked and prepaid over a week ago. I am disabled. This place has no elevator to the second floor, so I needed a first floor room. Due to my disability, it is best to have a separate bed from my husband when we travel. I booked two queen beds. I requested a quiet side room. Pictures, and some info pages show a coffee pot, hair dryer, a microwave and a fridge. All but the hair dryer were part of my choice to stay here. Also no smoking, no pets. I booked online, selecting 2 queen room. I put in my requests. Last week I called reservations to confirm the room and requests. She called the front desk then assured me everything was good. Today I called the front desk to make sure it was ok to check in at 9pm, was told no problem. We arrived at the same time as a bus with 15 people on it. There was an employee out changing trash bags, who saw us all arrive. We went in, rang the bell repeatedly but waited 10 minutes for that employee to come in with the trash. He took a while with the person in front of me. He then proceeds to tell me there are no dual queens available. It there is one, but it's ”dirty”. Then tries to give me a room on the second floor. He basically says I should have called in today to go over specifics, he had no note, so he didn't save the room. Um, prepaid but if there isn't a ”note” I guess they rent it to whomever shows up. He said he doesn't have any authority on giving us a discount or comping a night, he just works there. I asked about the manager, i was told he won't be in for two days. So we end up with a king. RiGHT up by the desk. So, not quiet. Took 30 minutes to check in. Walking in, the bed was rumpled. No hair dryer, no coffee pot, no microwave. Next I hear barking. No pets? Five minutes in, I go to the front desk. Supposedly it was a service dog. I doubt it. A family member has one, and I know others are trained not to just bark and bark. Go to get ice, machine is broken. I can hear the people above me walking, scooting chairs and talking. Splendid, non carpeted floors. Have trouble with wifi. You have to move things near the tv and high up to get anything to connect. So no using it on the bed or in the chair. Chair upholstery was ripped and stained. The ac barely works. The room is ok, not spotless, but not filthy. I go to take a shower, the curtain was hung so low it puddled in the bottom of the tub and I was tripping on it. The curtain was moved in so far it was sticking to you. The shower head was barely tall enough for me, I'm 5'7”. My poor hubby is 6'2”. He wasn't a happy camper trying to shower. The mattress is also pretty saggy. And the last reason I chose this was the hot tub -- concreted in. So no help with pain management for me. Pool is there but a bit chilly. I have never had this many problems. I probably sound a bit picky. I PAID for these things. I have a tough enough time, I don't need extra challenges. I would never have agreed to pay this for t

There is a remarkable number of breakfast options (eggs, sausage, cold cereals, oatmeal, wonderful cinnamon rolls, oranges, bananas, muffins, pancakes, bagels, toast, juices, coffee, tea, yogurt, eggs to name a few items). We were extremely impressed with the staff keeping the breakfast area clean and keeping items stocked. We are very particular about cleanliness and this exceeded our standard. There are many staff available throughout the hotel keeping things wiped down. This was so nice to see and the staff all seemed to care about keeping things clean from the breakfast area, to the room to the commons area. We had started feeling discouraged with the IHG brand in the last few years with hotels looking ran-down and not so clean however this renewed our faith in IHG again. This hotel has ample parking. We felt safe in this area. There were many choices of places to eat in the area.

The room was clean and the water was HOT and the pressure was good. Toilets are flimsy, water pressure for toilet not good and they are very short! Breakfast wasn't the best. No fresh fruit. Front desk for the most part not friendly except for one young man whose name I didn't get. He was great. Bed was soft. Only pillows offered were what I call chicklet pillows. Small and square. Cooling in room was satisfactory. NOTE TO SELF: Get a west facing room away from elevator! The room does not stay dark once the sun rises and it's always sunny in Colorado in the am! People at the elevator were not considerate that there was someone in the room across from the elevator.

The Travelodge Longmont is conveniently located just off I-25. Our location allows easy access to the Rocky Mountain National Park golf courses historical attractions and our unique downtown shopping district. The Travelodge Longmont is an ideal selection whether you are attending one of our festivals participating in a golf or ball tourney swimming at the water park visiting the many historical sites or just relax after a day of driving. The business traveler will find that the Travelodge provides for their needs as well. We offer free high speed wireless internet access work desk in every room free breakfast and cable TV with 24 hour news. Whether you are traveling for business or pleasure the Travelodge Longmont looks forward to being your host during your stay. Pets allowed for a nominal fee ADA defined service animals are welcome at this hotel. 100 Percent Smoke Free

I would like to make everyone aware of the experience I endured at Comfort Suites Hotel in Longmont/Firestone. I booked 2 rooms for 3 nights. My rates were $89 and $99 per night. The total on my reservation was $845 and change. When we checked in, the rooms were being billed at a much higher rate. The elevator was broken and our rooms were on the third floor. I am disabled and unable to climb stairs. The hot tub was broken. The guest laundry machines were broken. Comfort Suites overcharged my card, leaving my checking account $600 overdrawn. Between the paid charges and the pending charges, $2130, which was more than I had in my account, was unavailable to me. Even after checking out more than 24 hours ago, paid in full, the holds are still on my account. I addressed the issues with the general manager, Paul, who refused to listen, interrupted EVERY sentence I spoke, denied placing holds on my account, was rude and disrespectful. He did nothing to help me. I filed a formal complain with the corporate office. They called Paul and asked him to refund the money for the rooms. He refused. He offered to refund 10% of one room for one night which is a total of $10. I had to borrow gas money from my son to get home.Please think twice before booking a room at this Choice Hotel.