Homewood Suites by Hilton Florence

Beds were comfortable, staff was friendly

We have stayed at this hotel once before with no issue but we were placed in what appeared to be an older version of the suites. The room was disappointingly dirty and didn’t look as if it had been vacuumed-smears on the kitchen area cabinets, closet doors and full length mirror in the bedroom (see photos) The bedroom end table was sticky, toilet paper holder barely hanging on the wall. We were only staying the night and moving on so I wasn’t going to make a fuss but pretty disgusted with the lack of care taken. Likely won’t stay here again

We stayed here in January and again this April. The hotel is nice and conveniently located. The rooms were clean and the common areas nice, with a good breakfast. Staff is nice and helpful. We will continue to use this location when traveling.

We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.

Upon check-in I inspected the sheets due the pillows being extremely wrinkled and the room smelled of Lysol spray. When i pulled the comforter over the sheets and the pillow cases had stains. It was obvious the only thing done was the staff pulled the comforter set up to make the bed. When I went to the house keeper that was in the next door cleaning and informed her the sheets were not changed, she immediately said to me she knows exactly who that was that cleaned the room, because this person does that all the time. The housekeeper then proceeds to call the manager on her work phone which she had on speaker and I even heard the manager say, "she did this again?' Clearly this is a known issue the hotel knows their employees are not changing sheets for new check-in and they still work there. This was beyond disgusting and made my stay very unpleasant to know this. After driving over 10 hours and experience an matter like this was not tasteful and for the staff to know this is a known issue of sheets not being changed, is beyond me. What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

Staff was very nice, room was clean and very comfortable. this was our 2nd stay at this hotel and will stay there again if needed. Plenty of food & restaurants in the area as well.

Great space in the hotel and room and everything was very clean. Breakfast was much better than expected for a free breakfast, the grits and bacon were top notch according to my kids!! Also want to say thank you to Victoria who went above and beyond to save our stay when the toilet got clogged and the plunger onsite couldn’t be found. We can’t thank you enough Victoria for going the extra mile especially at such a late hour!! Would definitely recommend this hotel for a quick stop through town or a longer stay.

The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.

This is a very nice hotel! I enjoyed my stay. The only complaint I have, is my room was in the front just behind the flag pole. So, the super bright lights that shine on the flag pole shined directly into my room all night. The blackout curtains didn’t stand a chance.