Guest User
June 21, 2024
We had just stayed at Best Western Bayfront in St. Augustine and it was fabulous. We just stayed at Best Western in Florence two weeks later and there is no comparison whatsoever. Picked up key for reserved room, unlocked and found someone already in the room. Alarming to be given a key for your room and someone else has the same key. If it hadn’t been 6:00 when we arrived, I might have left, but it was non refundable so I would have been out the $130.00. We ended up on second floor with a queen bed a 2 bottles of water for an inconvenience. Hopefully this was just a fluke and it never happens again.