Residence Inn Florence

We paid nearly $300 for a room here for one night. It was subpar and not that nice. The sofa bed mattress was disgusting, so my son chose to sleep on the couch itself instead. The pillows were so squishy they went flat as soon as you laid your head on them. I felt like I slept on a rock. We could have had the same experience for less than half the price.

Very clean

Interaction with staff was fine and common areas are nice. Breakfast was typical and included eggs and bacon. However our room needed updated. While relatively clean, it just looked tired. Furniture and cabinets were dented and scratched. No overhead light or floor lamp in the living area. Bathroom grout had been retouched multiple times. Could hear the folks walking in the room above us. Chest of drawers drawers never would stay closed…just odd.

This hotel was very comfortable and relaxing. It had a lot of the things you would expect in a home, but not a hotel. It has an outside area with a grill, seating and a fire pit. It is equipped with all of the things you need for one night or for a month. Staff was very friendly and helpful.

This trip was our third to Florence sine October. The first time, we stayed somewhere that was quiet, but it was old and dirty. The second time, we stayed somewhere downtown that was entirely too loud. So, like Goldilocks, this one was just right. We had a good stay. The young man who checked us in on Friday allowed us to change rooms when we realized our room was next to a busy road. We were always greeted, and we had great service. The people in the room above ours may have been auditioning for WWE (not the hotel's fault), and we had a barking dark in the room across from ours, which were the only drawbacks. Overall, this hotel is great, and we will stay here again.

Most disgusting hotel I have ever stayed in. We spent 4 nights here and on night 3 there was a 4 INCH long cockroach on our curtain. Called the front desk and they acted like this was not an unusual occurrence and asked what I wanted them to do (obviously come kill it, move us rooms, compensation, ANYTHING)