Mercure Firenze Centro Reviews
Mercure Firenze Centro
Via Nazionale, 21/23 R, Florence, Tuscany, 50123, ItalyView Hotel Details
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1 night
Mercure Firenze Centro Guest Reviews
4.4/5
Very Good
63 review
Verified reviewsLocation4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(63)
Positive reviews(60)
Reviews with photos/video(13)
Awesome rooms(25)
Convenient location(21)
Awesome stay(18)
Close to train station(18)
Easy to get around(17)
Great service(13)
Large rooms(6)
Negative reviews(3)
Juan miguel
Standard Double Room
Stayed in Mar 2024
Couples
23 review
Great
Posted on Mar 25, 2024
We loved how the staff are so nice and made our stay as smooth as possible. And that is near everything!:) do ask them about hop kn hop off tours as those were worth it!
Suphachira
Standard Double Room
Stayed in Jan 2024
Business travelers
16 review
Posted on Feb 7, 2024
Room is not bad but no aircom during Winter. So we have to open window and sleep.
Guest User
Standard Double Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on Jun 3, 2024
A friendly and make you feel welcome. Good location!
Li Li
Privilege Room
Stayed in Nov 2023
Travel with friends
5 review
Outstanding
Posted on Nov 30, 2023
Great location, very near to train stations and easy to locate the hotel too. Comfortable room and beds.
TobyYau
Privilege Room
Stayed in Feb 2023
Couples
13 review
Outstanding
Posted on Feb 23, 2023
Nice hotel near train station for 5mins walk , clean and tidy , Staffs are really helpful and polite .
But breakfast seems not enough choices . But it is still ok to enjoy
Anonymous User
Superior Room With Sofa Bed
Stayed in Dec 2022
Couples
9 review
Amazing
Posted on Jan 1, 2023
Covenient walking distance to Florence main train starion. Easy to get around to nearby attractiioms too. Nice and spacious room. Would be even better if the room lighrs to have more warm lightings selection instead.
Kongmom
Superior Room With Sofa Bed
Stayed in Oct 2023
Family
11 review
Very Good
Posted on Oct 14, 2023
Not cleaned. Toilet has bad smell and so many mosquito.
tcs ardnax
Superior Room With Sofa Bed
Stayed in Mar 2023
Travel with friends
8 review
Very Good
Posted on Apr 6, 2023
the location is very good, so as the room. But one thing is only the tv in our room cannot connect to the network.
AR489FB
Standard Double Room
Stayed in Sep 2024
Couples
11 review
Outstanding
Posted on Oct 7, 2024
Good location
Guest User
Standard Double Room
Stayed in Mar 2023
Couples
4 review
Great
Posted on Mar 8, 2023
We only stayed one night but the hotel room was more than we expected! Very clean and comfortable with the cool weather
malu nogueira
Standard Double Room
Stayed in Jan 2023
Couples
1 review
Very Good
Posted on Feb 27, 2023
it was a really nice hotel, a good room, bathroom as well, the cleaning service was also very good
Guest User
Queen Room
Stayed in Mar 2023
Couples
22 review
Very Good
Posted on Mar 11, 2023
good！
Guest User
Superior Room With Sofa Bed
Stayed in Aug 2024
Family
20 review
Posted on Sep 2, 2024
When I entered the room on the first floor, there were dead mosquitoes on the wall. The mosquitoes were buzzing at night. The air conditioner was a bit loud, so it was difficult to rest well. Later, Ctrip customer service helped to move to a higher floor, and the various problems were better. However, breakfast was eaten in the basement, a basement without windows. Because Ctrip customer service helped to report the problem, some hotel staff had a black face throughout the whole process, which was particularly bad.
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6/9
Response from Property: Dear Guest,Thank you for sharing your experience after your recent stay at our hotel. We are sorry if the services didn’t meet your expectations completely and we ask you to accept our sincere apologies.It is our care to inform you that the issue has been already reported to our maintenance department in order to check and solve it. We would like to inform you that in Mercure Firenze your satisfaction is our priority; for this reason, we would have had the pleasure to talk directly with you to offer the room upgrade, in order to leave you a good memory of our assistance. We hope to re-gain your trust for another future stay in Florence.Best regars,Guest Relation Agent
Anonymous User
Privilege Room
Stayed in Jun 2024
Family
8 review
Very Good
Posted on Jun 20, 2024
First of all, the location is very good, just a few minutes from the station. Secondly, the room is relatively clean and has a balcony. There are many supermarkets and food and drinks downstairs. There are various cuisines to choose from. The bed is also large and the stay is relatively comfortable.
The bad thing is the hotel's breakfast, which is the worst breakfast I have had on this trip, almost non-existent. There are very few things, and no one replenished them when they were gone. I only went there for one day and went out to eat.
It's especially good to have a place to get free water on the first floor
Except for breakfast, everything else is very satisfactory
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Xukaopu～
Superior Room With Sofa Bed
Stayed in May 2024
Travel with friends
48 review
Very Good
Posted on May 20, 2024
The location is very convenient. It's a five-minute walk from the train station. The front desk is very busy and is always answering the phone. The basic service is OK. The most important thing is convenience.
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