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5 star

The Westin Excelsior, Florence
4.5/540 Reviews

The Westin Excelsior, Florence

Florence Historic Center Florence|0.21km from city centre
The hotel is located on the banks of the Arno River. The main entrance of the hotel is directly opposite the French consulate. There is a small square in front of the hotel. You can temporarily park your car temporarily and open small markets on weekends. Five minutes walk along the river bank is Uffizi Gallery, Old Bridge! The window opened in the room is directly opposite the Baihua Cathedral, Giotto's Bell Tower, and the church can be opened to the full view of the church. The left hand old bridge and the right hand Holy Trinity Bridge, the view is excellent! The bedding is comfortable, the room area is relatively large in Italy, classical and luxurious. The only dissatisfaction was that the booking fee was clearly the money for the river view room, but the front desk said that the reservation was only for a superior room. But polite and old-fashioned at the same time, because I emphasized that if it was n’t for the river view room, there would be no meaning to live here. The front desk said that I was sorry the room was full, and I could upgrade to the river view room on the balcony of the administrative floor if I added 200 euros. After expressing dissatisfaction, I asked to wait at the front desk for a while, but also forced them to check the room again, and finally got this river-view room without replenishment! I don't know if this is the case, it is Ctrip or the hotel routine.

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Business travel

NilHotel Florence
4.2/546 Reviews

NilHotel Florence

Rifredi Florence|3.54km from city centre
I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

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Hotels Near Famous Attractions in Florence

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Ponte Vecchio

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Cathedral of Saint Mary of the Flower

Palazzo Gamba Apartments Al Duomo
4.6/523 Reviews

Palazzo Gamba Apartments Al Duomo

Florence Historic Center Florence|0.05km from Cathedral of Saint Mary of the Flower
We love this place and have stayed here three times. The best feature is the location, location, location. It is right on Florence’s main square, right next to the the Duomo. From your room you overlook the square, the cathedral and baptistry. The large apartments are perfect for couples sharing or a family. We have stayed in both the 2 and the 3 bedroom apartments – it’s so good to find a 3 bedroom apartment for a family. 
LOCATION & VIEW: You can’t get better than this. The first time I saw these apartments, I couldn't believe that we were overlooking the Duomo and Brunelleschi’s magnificent red dome from our room. It really was as beautiful as it sounds and I could hardly move myself away from the windows. I must have taken 100 photos. It was even better in the evening, when the lighting on the cathedral made it look so dramatic and beautiful. Just about everything is only 2 – 5 minutes walk away - the Uffizi, Piazza Della Signora, Palazzo Vecchio, Ponte Vecchio, Mercato Centrale. We found it ideal, especially in summer, to be able to pop ‘home’ and have a brief respite from the heat or a cup of tea when we needed a break. It is also less than 10 min walk from the train station.

SERVICE: Service was cheerful and welcoming on arrival and they made us feel at home. They also had a few handy restaurant and shopping tips. The desk is not always manned so you always need to take your keys with you, but that’s hardly a problem.

ROOM: The apartments are large and spacious. Décor is attractive and is suited to the style of the old palazzo building. We felt like we had a lovely space to come back to and relax in at the end of a busy day. The kitchen space is large and open and is well equipped if you are planning on preparing meals. We had breakfast each morning but we didn't cook. What was very handy was being able to pop out to the nearby Mercato Centrale and grab cold meats, cheeses and olives for an easy lunch or for something to go with pre-dinner drinks. Coffee, tea and some basics like oil etc are supplied. There are two bathrooms which is sooo convenient when there are more than 2 of you. Bathrooms were compact but very clean. Whilst they weren’t large, they were certainly an adequate size. There is a daily housekeeping service. Some rooms have a balcony. Wifi is free and very quick OTHER NOTES: • The apartments facing the front of the building can be noisy. A couple of years ago, we had a two bedroom apartment and the front bedroom got all the noise (the other bedroom was fine). This time our room was alongside the Duomo and we did not notice any noise at all. • The central location means that you are in a pedestrianised zone so you cannot drive to the accommodation. This didn't bother us as we don’t use a car in Florence - it’s just not necessary so we always pick up our car from the station as we leave Florence. If you do bring a car, there is private parking available nearby (35 per day) • The lift is quite tiny so you

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Uffizi Gallery

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Central Market

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Top rated hotels in Florence

Looking for hotels in Florence? Get inspired by reviews from real travellers.
Camplus Firenze Casa Per Ferie
4.2/541 Reviews
Florence Historic Center
I regret to say that our recent stay at Camplus Guest Firenze in Florence was a complete disappointment, and I feel compelled to share our experience to warn others not to stay here. To start with the positives, the room size was adequate and the bed was comfortable. The modern decor was also appealing, and the cleaning standards were satisfactory. However, the negatives far outweighed any positives. Firstly, despite being upgraded, our room on the messanie 1A floor suffered from appalling noise pollution from the common area as there was no wall separating our room from the common area. As the building primarily caters to students, the noise levels were unacceptable, disrupting our sleep and causing discomfort throughout our stay. The students should feel free to make noise in their common area, I just don’t know our superior double room (we even bought an upgraded room) was placed there for paying hotel guests when this is clearly an issue. The most alarming issue was the shared balcony, which posed a serious security risk. On the second night, we were awakened by loud music and discovered a group of people smoking and partying directly outside our room on our own portion of the balcony. This invasion of privacy and lack of security left us feeling unsafe and vulnerable. Despite raising the issue, and the situation was not properly addressed and upon checkout the staff member tried to make it out that the group were on another area of the balcony, which I was upset about as I looked out the window and I saw with my own eyes the group directly outside our room on our balcony. They also asked why we didn’t tell them to go away ourselves but as not speaking good Italian at all, we felt unsafe approaching a group whose language we don’t speak. Furthermore, the breakfast experience was uncomfortable, as we felt out of place among the other students. Overall, our stay was marred by feelings of insecurity, discomfort, and sleep disturbance. Despite paying a significant amount for our stay, the service and amenities did not meet our expectations. Moreover, management's lack of response to our official complaint email is concerning. Despite offering a mere 50% discount on our next stay within the year, which we declined as we do not plan to return to Florence within that timeframe, they have refused to offer any compensation for our current stay. In conclusion, I strongly advise against staying at camplus guest firenze in Florence. Our experience was unacceptable, and the lack of proper response from management only adds to our disappointment. Please reconsider before booking your stay here.
Hotel Golf
3.8/546 Reviews
Florence Historic Center
Hotel in excellent location, staff at the heart of the reception and available, good breakfast buffet. As for cleaning ”women are bad and shocking”. I stayed in room 214, well I disconsequently!!! Room very noisy , and especially too hot and badly, air conditioning doesn't work and despite having I turn off the thermophones, you didn't breathe!! Great problems with the ants ,a night spent in white to crack everywhere ”You can notice ants cracked on the walls by previous guests” horrible!! The bathroom:water cycling and badly put, windowless bathroom and air conditioner, absurd!!! The small shower with so much folding glass ”robs extra space”!!! Search better, you find at the same price if not less
B&B Residenza le Fonticine
4.2/524 Reviews
Florence Historic Center
Convenient location in the center and the train station in an ancient building, modern and comfortable rooms, typical B&B breakfast without many pretensions, spacious bathroom, comfortable bed; our room had 2 small balconies overlooking a busy street so it was very very noisy at night also because the windows are equipped with single glass and did not even close well. Friendly and helpful staff, they allow luggage storage.
NilHotel Florence
4.2/546 Reviews
Rifredi
I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ
Hotel Costantini
4.3/569 Reviews
Florence Historic Center
I stayed for 2 nights in this small hotel in the centre of Florence, excellent location to return after lunch to rest and also to leave the evening! very clean and bedroom in French, also the small but functional and clean bathroom. Very kind staff, it is only a pity that breakfast in this period is only offered hot drinks from a car, but very good! To access the hotel at any time, besides the reception time, access codes are provided, very convenient, check in is made after 14:00 while check out by 11:00. But I was allowed to leave my baggage in storage until mid- afternoon, a great courtesy. I found myself very good and I am sure I will be very busy back in this building.
Hotel Martelli
3.6/543 Reviews
Florence Historic Center
First off our triple room didn't look like the picture but worse was that it had a sewage smell. When I spoke to the front desk they said nothing could be done that day however they could change our room the following day before 2pm. When I went back the same individual gave me a hard time saying it was too late the rooms were cleaned etc. I persisted with what he told me the day before and then with agitation asked what was wrong with the room. I told him it was the sewage smell, he asked in Italian one of the staff if it was true and she confirmed in Italian that it was defiantly smelly. Needless to say I understand Italian but did not lead on. He stated there was a room available but much smaller. The female took us up to see the room and we agreed to change as room did not smell. I did not question him on the difference in price as he was so unapproachable. We learned latter that day that the air conditioning did not work, so we had to keep the window open through the entire time. Needless to say that it was very noisy as the room back into the alley way. I WOULD ALSO like to say the breakfast was poor selection however the gentleman that worked there was very efficient in keeping the cappuccinos going and cleaning up the tables to make room for all to sit. I WILL NEVER RETURN TO THIS HOTEL AND WILL ADVISE EVERYONE I KNOW NOT TO GO THERE. WE SPENT SO MUCH MONEY FOR THIS PLACE, I FEEL WE WERE ROBBED.

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Highest PricePLN 4,761
Lowest PricePLN 302
Number of Reviews31,932
Number of Hotels10,278
Average Price (Weekdays)PLN 1,178
Average Price (Weekends)PLN 1,247