Guest User
February 3, 2023
Terrible experience! We booked a room with lake view and Aircon. The first night they told us the Aircon was not included and we had to pay extra for it. The second day, we came back from Tikal and found out they moved our bags to a room with not lake view and not Aircon. This was due to a leak in the toilet. While they told us about this "inconvenience" new guest were being checked in in a room with lake view! Hotel is so noisy that you won't sleep at all, toilet is dirty, lack of maintenance since years. Literally everything you touch is broken, from the curten to handles. Trust me spend hundred of extra quetzales and choose another place , you won't regret it. Also laundry was supposed to be 40but they asked as for 70