D7978WZlucad
December 14, 2023
We book two nights with our family, but the flu forces us to postpone our departure by a day, in order to be fair, we advise, despite the fact that the stay had already been paid for entirely by card, of our late arrival. Unfortunately, in the end, two of us show up, my 8-year-old daughter and I, and we immediately understand that something is jarring in the behavior of those who welcome us. No check in, almost embarrassed on the part of the person at reception, they hastily inform us that they have reserved an apartment nearby instead of the triple previously paid for. Here the manager/responsible/owner appears and, as if nothing had happened, loads us into a white minivan and accompanies us to this apartment and hurriedly takes his leave. Cold environment, not ready to welcome customers and in any case not in line with the one reserved for us. In disbelief I decide to go back to the facility to ask for explanations. At that point the owner realizes that he has made a "levity" (perhaps he had chosen to re-rent and monetise our triple that I had already paid for, taking it for granted that the flu would ultimately make us miss the holiday entirely? Who knows? sa ) and as if by magic he finds us a room, 133, inside the structure asking for forgiveness for what happened. Finished here? Obviously not, we discovered at our expense during the night that the 133, in addition to probably not being in use for some time, is infested with wasps, nests between the clearly visible wooden beams, nests inside cracks in the walls. We go down to the reception but by now everyone is blissfully serene under the covers. I try to call the hotel number hoping for a call forwarding but nothing. Incredulous, tired and dazed, my 8 year old daughter and I spend the night partly locked in the bathroom believing it to be a safe area and partly chasing away these wasps. I slept between one "bzzz" and another for I think 1 hour, my daughter maybe 3. In the morning we bring to the famous manager/responsible/owner a package with inside some wasp killed in the night, with great tranquility we tell him, we inform him that we will go to have breakfast, we will collect the luggage and goodbye forever, but not before demanding first and then obtain, to his annoyance, a refund for one night's stay. I conclude this story by saying that it is the first time in my life that I have found myself dealing with a responsible person in the hotel sector, who in my opinion is totally inadequate. Ps positive note the two boys in the breakfast room, young and willing, and the fact that this adventure between the comic and the grotesque will remain imprinted for life in my memories and that of my daughter.
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