Residence Inn Sacramento Folsom

I have been staying for several weeks. I returned here after staying a few years ago remembering how wonderful that prior experience had been. However, it is different now. Despite the rather high rates, there is obviously a shortage of staff. The front desk is quite often empty and you have to wait for someone to show up. They don't strike me as particularly knowledgeable - probably brand new in their jobs. The most damning example is now that a few days ago they instituted a clean-it-yourself housekeeping policy. Housekeepers only enter rooms after someone checks out. For those of us who stay over (the longer term people that Residence Inn is supposedly designed to accomodate), they will provide any supplies you desire in you can find someone at the front desk to give them to you but you ultimately still clean it yourself. This appears to be a policy in place for the foreseeable future. I really wouldn't recommend anyone stay here unless it is only for a day or two. The place has gone seriously down hill. Management is overwhelmed and in survival mode no longer caring about the guests. I leave soon and will never ever return.

We were here during a river rafting trip to NorCal and stayed here for 3 nights. Location: This hotel is close to a shopping mall with lots of restaurants, wholefoods and many fine dining places within walking distance. rooms: we were a group of 3 families and all of us got the renovated rooms which were brand new. so most of the earlier reviews must have been before the renovation. This is a residence inn and if you are expecting a westin or jw out of it, then you need to set your expectations breakfast place: there is only one breakfast place ( free ) which is next to the reception. it had limited menu. overall pretty good and would stay here next time.

I am a Marriott Platinum Elite member and have enjoyed staying in their hotels at many locations, but this isn't one of them. I made a reservation several weeks in advance with the specific request to be located on the top floor. When I arrived I was told no rooms were available there. When I got to my room I was greeted by loud foot steps above me which lasted well into the night. I called the front desk who was of no help. Needless to say this will be the last time I stay there.

We spent one night in Folsom on the way home from Lake Tahoe. We had stopped to go white water rafting and decided to spend the night. The hotel is VERY nice, very up-to-date - room was spacious (King room) and well-stocked. We walked over to an Asian bistro that was delicious!