Quality Inn & Suites University Fort Collins

Very clean and quiet, staff very friendly and helpful. I would go back. The hotel is off the street, so no street noise. I did not eat breakfast (not hungry) looked like your typical hotel breakfast. I did like the brewery that is in same parking lot.

We got there on a Friday at 6pm, I had specified when making reservation to give me a lower floor because my mother is in a wheel chair. It was 3 of us, well they gave us a 2nd floor room when getting there after a long walk we find out that it has only one bed, I had to go back and get my mother down again, and ask for a room with 2 beds. We finally got it, so is 8pm want to take a shower and NO towels only hand towels I could hear the housekeeper lady in the hall, went outside and asked for towels she said to go to the laundry room and ask for them. I told her that I didn’t know where the laundry room was so she told me she was very busy to take me, so go back to the room and call front desk for towels nobody got me towels and we decided to go to “sleep” 12 midnight someone is trying to open the sliding door which is in front of the parking lot. Is a homeless couple trying to get in I called the front desk No one answered, we go to “sleep” 5am 3 motorcycles Right in front of the same sliding door running so loud and people Yelling at each other. I will never be back to this hotel ever ever again and I don’t recommend this not even to my worst enemy

Over heard some people talking about the staff. Some comments were very disturbing. The manager apparently getting to touchy with one of the staff members. Did not have the pleasure of meeting him. All I do know is this may need to be looked into by the HR department. One of my co-workers noticed how distant the female staff was with him. This was after we discussed what happened at dinner the night prior. I emailed the actual hotel about the matter but never got a response. That was on the 1st of April. So I decided I would leave this here. I was just thinking about the things I over heard. Also the safety of the staff.

Vacation trip to visit family @ CSU, probably the best Quality Inn I have ever stayed in & definitely best hotel in Fort Collins. Great breakfast options, clean room, happy staff, vibrant lobby & the GM was the most polished we've encountered in our travels + he was there the whole time we stayed. Was amazing to see the leader of the hotel interacting with guests and employees so happily. An amazing value & worth every penny. We will definitely be back as soon as possible.

Stayed here three nights, and it was a great stay. Convenient location in Fort Collins, close to both the downtown area as well as I-25, and practically anything you need. Pool is a tad chilly for 5 seconds but the hot tub helps with that. Room was decent sized, pillows comfy. Monica at the front desk was impressive. If I had to nitpick one thing, just sadly the breakfast was the same for the three mornings. General manager did say they are switching that up, so great news. Would stay again if we are in the area.

I recently had an extremely disappointing stay at the Quality Inn in Fort Collins, which has compelled me to share my experience. Despite multiple conversations with front desk agents—AJ, Monica, and Tanya—regarding the correct processing of charges to my cards, the management failed to address the issue competently. The general manager not only refused to provide the necessary assistance but also proceeded to impose unauthorized charges on my work card. To elaborate, there was a mix-up with the pet fee, which was erroneously charged to the wrong card (ending in 3544), despite clear instructions that it should have been charged to a different card (ending in 7666). Following my complaint, a partial refund was issued, but to my dismay, an additional charge of $5.54 appeared subsequently, without any authorization from my side to place further charges on my cards. I have repeatedly communicated this issue, providing explicit instructions and even screenshots as evidence—showing an initial charge of $27.77, a credit of -$22.23, and the unwarranted new charge of $5.54. Yet, the situation remains unresolved, with the management demonstrating a lack of respect for customer preferences and authorization regarding financial transactions. I urgently request the Quality Inn Fort Collins to rectify this situation immediately, provide an updated folio, and ensure the pet fee is correctly charged to the intended card as initially instructed. The indifference and negligence shown by the hotel's management in handling this matter are unacceptable and reflect poorly on their customer service and operational efficiency.

AMAZING! staff was all kind! Good beds for the price. Manger, Courtney was awesome. Breakfast was GREAT! Honestly one of the best breakfasts I’ve had. Considering it’s a quality inn the breakfast was impressive. Also they left the coffee out all day it was great. Would stay again.

My experience at this Quality Inn in Fort Collins was as good as it gets, especially in this era. Everyone was friendly, professional and helpful. Booking the room directly with the hotel was easy and quick, and all of my requests were happily honored. The bed was good and comfortable, and everything in the room worked as it should. There was a problem with the refrigerator that was immediately taken care of by the terrific maintenance man. Breakfast provided a good selection, although I’d like the coffee to have been better. And the price was very resonable.

The GM Courtney was absolutely amazing! We had camped the night before, our tent flooded, canopy broke, clothes completely soaked & no sleep. We had already booked the hotel but we wanted to at least try to see if they would let us check in early. We walked in at 10:30 am & Courtney checked us in right away! Not to mention a disgruntled guest was complaining about their stay before I even got up to the counter but that did not affect Courtney's amazing customer service towards us! Very clean hotel, absolutely wonderful & friendly staff. All in all it was a great experience!