Guest User
July 28, 2024
I would give the staff the highest score, they all were friendly and tried hard to be helpful. I personally expected more when a place calls itself a resort. Unfortunately it was far less. Starting with the two elevators, crammed in for a family of six. They're like 3'x3'. Had to wait long when other guest are in it. No room to get in. I made reservation for our family of six. The room has only 1 and a half bathrooms. The furnitures and sofa we had to re-arrange ourselves to make room to allow the wall bed to come down. Horrible is the only word for the sofa and wall mattresses. Not only were they paper thin, allowing every spring to be felt. But noisy. Just trying to roll over made such a racket waking everyone else up. The kids and I barely got any sleep. Finally, the only thing that really made this low score was the presence of roaches! Nothing can be worst than finding them in your room. No matter how clean the room looks, you lost that when there's roaches.