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Place is clean,the employees very nice and helpful. Breakfast good. Looking forward to the next stay. The only fallback was that the pool was closed. But it's that time of the year.love going to the pool. The staff makes it feel like home and it's my go to place.

Although we were brought to the area for a funeral, staying at the HGI in Fort Washington made our time the most pleasant it could realistically be. - Location: The hotel is very close to a metro station connecting to downtown Philly and other suburbs. Several fast food places are also within walking distance. The interstate is just feet away as well. Far from Philadelphia as a city, but central to all the modern conveniences of suburbia. - Atmosphere: The grounds were kept up well, and the lobby felt vibrant and inviting, as are most HGIs. My family always felt safe and comfortable. - Service: The front desk was certainly slow, as the previous review has mentioned, and I hope more staff can be hired to speed things along in the future. It seemed as if only one individual was manning the reception at any given moment. Perhaps other members of staff can be encouraged to pitch in too? Nonetheless, each employee delivered the best, most friendly service they could provide. I appreciated their commitment to my request for a room facing the smaller south side of the property. - Rooms: Originally I was going to sleep with my family, but at the last moment decided to snag a points reward for my own room (snoring had a bit to do with it…shh). Both rooms I’d stepped into were clean and comfortable, albeit slightly on the older side. Thankfully in my own room, I couldn’t really hear any noise from the highway or the metro train, but I could hear some while spending time in my family’s room. - Amenities: Unless you’re gold or higher, breakfast is not free at HGIs. My family made a run to Dunkin’ across the street to solve that problem, as the paid selections on site looked just meh for the price. There’s a restaurant that serves other meals throughout the day, as well as some public computers, a pool, a fitness center, and nice outdoor areas to relax. The free Wifi was fast. - Value: Overall I was satisfied with the value my family and I had for our stay. One thing to note, and I know it’s general hotel policy in most places—but it would have been difficult to ask for a waiver or reduction of the steep incidental deposit put on your card at check-in. As a budget-conscious traveler who never wrecks rooms or charges anything to them, I usually try to negotiate either a lower deposit or have the hotel waive it altogether…this hotel felt very steadfast about its policy. 75 bucks as the deposit for a night. I had no issues getting refunded that amount, but just a heads up. I even overheard another guest commiserating lightly about it with reception…not just me who thinks it can get out of hand! I would gladly return to the HGI in Fort Washington if I need to return to suburban Philly in the future!

Close proximity to Philly. Very friendly staff, check in was smooth. Very large pool which is perfect for the kids. Starbucks next door was nice. Breakfast (free) was okay, not great, but hey it was free. Bright and large lobby that was clean. Large suite room that provided plenty of room for 3. Bathroom was small, but got the job done. No door between bedroom and suite area. Overall good stay.

Very quiet! Was on the first floor far from the lobby. Bed was a little firmer than I like. Room showed its age but was clean. There are a number of restaurants within a mile or so and a Walmart not too far either. Breakfast is grab & go.

The girl working the front desk seemed young and inexperienced and from my understanding they were aware of wedding afterparties as several bride and grooms staying on property meant multiple wedding guests staying as well overnight after their respective wedding receptions were held nearby on a Saturday night, thus giving the hotel many bookings as rooms were blocked out for their out-of-town guests to which I was one. I am unsure if permission was granted or not to be fair but seeing that all the wedding parties from different weddings staying at the hotel all seemed to have the same plan to hang out in the lobby afterwards I would have to assume at the very least the property and the person working the front desk should have been prepared knowing they booked several separate weddings on the same night. In my opinion, they did not possess the experience to handle it professionally. Instead everyone was yelled at, the front desk girl was on the verge of tears and we were all told to go to our rooms as if we were being punished like a child and even at one point she threatened with the police being called as she threw a fit. If it was too loud in the lobby I still don't understand how telling people to go to their rooms closer to other guests would solve the noise issue or even as we were told to go freeze outside by the firepits the loudness would still carry to other guests' windows outside. I don't know what the solution is going forward, perhaps offering a separate room off of the lobby area may be viable, but I know our bride was very annoyed by it all and I would never book this chain if I was having out of town guests or to give a good amount of business to be treated like that for my wedding night. It was very unprofessionally handled and took what should have ended as an amazing celebration of love and union and friendship as people just instead left upset and brides were sent outside to freeze. The firepits offered very little warmth and since it was also very windy could have also caused a fire with people getting too close to try and warm up.

The room is spacious, the kitchen is fully equipped, the front desk staff is friendly, the hotel does not seem to have an elevator, the highest floor is two floors, the front desk saw that I had a lot of luggage, and assigned me a room on the first floor. The worst thing was that after I checked in, a fly flew out while I was cooking, so I looked for it in the room, and then I found a few big flies behind the curtains, so it took me nearly two hours to clean it. Later, every time I returned to the room from outside, I found a few more flies flying around. I had to spend time cleaning the flies and disinfecting every day. Every time I entered the room, I closed the door as quickly as possible, but I still found flies every time. It was so bad. I will not stay here next time

Disappointing facility with friendly staff. Problems with a frequently flushing toilet were brought to front desk attention over our 3 night stay. The problem was never resolved. Our room was only ”cleaned” once during the stay, and we were left without toilet paper, tissues and drinking cups. The seating in the breakfast area is worn out and unappealing. We were partially compensated for the shortcomings, but would have preferred to pay the full price and avoid problems.

On the plus side, Our hotel was pretty close to our destination. However, We didn’t have a tv remote in our room. The lobby smelled like someone was smoking in it and our room smelled like hippie stoners baked it out for a week. Also, our blanket had a hole in it like someone burnt it with a cigarette. Other than the smells and the hole everything else seemed clean.

The room was good except for the mini fridge was not seated properly. We never got to try the food because there were so many people and not enough staff. We went down after 8:00 AM and there was no regular coffee just decaf. There were 2 woman before us waiting for coffee. We got 1 cup of coffee and nothing else of our paid for breakfast. There was a large group of people outside on the patio talking loudly way past 11 PM!

Free parking, standard American-style breakfast, free ice water and free planed rice in the lobby. The location of the hotel is close to the main road, the room is not too big, and there is noise near a train.