Daniel
August 5, 2023
Do not attempt to stay at this establishment unless you want to gamble that they will not honor your reservation and then lie about who the responsible party is. I pulled up at 7:50 PM on a Saturday night and was told ******* cancelled my reservation. That was an outright lie! I pulled up the reservation on my phone and showed them it was still valid. I was told the by receptionist "it was above her pay grade" and then I was escalated to the manager. The manager after reviewing our reservation again repeated ******* cancelled it but had no proof and added even if our reservation was not cancelled there were no longer any rooms available at the hotel. Well there you go, the hotel overbooks, runs out of rooms, and then lies about why you cannot check in. I was given a number to call ******* and spent the next few hours trying to find rooms while the kids are going crazy in the back of the car. I don't think this is an isolated incident. I was parked in the loading zone of the hotel for 2 hours and the porters told us they understood and to take all the time we needed. I would like to thank ******* for making things right and rebooking us into another hotel even though it was no fault of their own.