To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(103)
Positive reviews(2)
Negative reviews(1)
Phenom
King Room
Stayed in Sep 2023
Business travelers
37 review
5.0/5
Outstanding
Posted on Sep 22, 2023
Pretty new hotel, amazing staff. The breakfast is nice. I would definitely recommend this for business travels.
Anonymous User
King Room
Stayed in Dec 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Tru is an excellent hotel. Love the service, Cleanliness, Comfort, & amenities!
seraph01
2 Queen Beds Room
Stayed in Nov 2023
Other
5 review
2.5/5
Posted on Nov 13, 2023
Very ordinary business hotel. The experience when checking in was very ordinary, and I encountered polite arrogance (I don't know where his sense of superiority comes from). The room was newly renovated and a bit eye-catching. The room was very noisy at night, with the sound of the highway outside and the sound of the air conditioning ducts. At 12:30 a.m. on the second night, the waiter who received us on the first day of check-in banged on the door and said he would help change the towels. We didn't ask for towels to be changed at all, and there was a do not disturb sign on the door at that time. I felt very insecure. I didn't dare to stay and asked to check out early. I booked 9 nights but only stayed 2 nights, and they refused to refund the money. Fortunately, Ctrip's butler took the trouble to help communicate with the agent and the hotel, and finally only deducted one more day's room fee. I don't recommend this hotel at all. I also thank Ctrip for its thoughtful service.