Hotels near Solid Rock Church, Fort Worth

First, the good. The staff was great. They did the best they could with what they have to work with. This Springhill could use a refresh. Here was my experience. I checked in and went to my room. The room looked fine, but oddly, the vent fan was on in the bathroom. And I'm glad it was, because that let me know that the light was burnt out in the bathroom. I called down and let them know, and since I hadn't unpacked, we decided it might be quicker and easier to move to a different room. They brought new keys and met me at the new room. In the new room, the TV wouldn't work. No signal. Again, the staff came to trouble shoot and they couldn't figure out why it wasn't working. So it was on the the third room. When they brought my keys for room three, they also brought a few bottles of water and some microwave popcorn. Nice touch. The new room worked fine. Until it was shower time the next morning. When I pulled up the tab to divert the water to the showerhead, it diverted about half the water. So I had water through the showerhead and through the tub spout. And finally, I was happy to have the shampoo, conditioner and shower get dispenser on the wall in the shower. I prefer the dispensers to the little plastic bottles, and the shampoo and conditioner were good quality products. But when I pressed the pump for the shower gel? It was empty... :-( All in all, great people working at a property that apparently needs some attention.

The room is very good, classical style, it is very convenient to go shopping.

Breakfast buffet was good. Room was basic for $300/night. Stayed in better for less.. Front desk women were really kind at check-in.

Wow! As the father of the bride for my first-born daughter & her fiancé we researched long & hard for a hotel that could handle our out of town guests to give them an authentic Texas experience. After evaluating different options we chose the Historic Sinclair Building Fort Worth from Marriott Autograph collection. Sinclair is a renovated office building that Sinclair Oil used to operate from and is just steps away from Sundance Square. Marriott has touches throughout the building that tributes its storied history. Sinclair has combined the authenticity of the past with cutting edge technology. The bathroom mirror had apps inside the mirror for the weather, news, & music etc. The bathroom also had lighting that could change colors and moods. The curtains could be closed with the touch of a button so you can fall in asleep in the absolutely amazingly comfortable bed. While all that was more than wonderful the real magic happened with the service- starting with sales leader Courtney Towson & GM Tammy Vallejo. They invited us to lunch to learn about our event and provided top notch solutions from putting gift bags in guest’s room, private check in line, and a complete staff of can-do attitudes. Courtney even came in on Saturday to check in on us. She opened up roof top bar for bride/groom first looks. After the wedding we came back to a bottle of wine and handwritten note of congratulations from Courtney. Magical day, Magical Property, Magical Location, Magical Service!!!

Unfortunately we would have loved our stay near sun dance square but I had a thousand dollars on my card and this hotel instead of taking 174 for the room took 450 plus 380 plus the room charge of 174 be careful handing a card over for so called incidentals

The hotel is clean and tidy.

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

September 2022, I checked into the Country Inn and Suites by Radisson in Fort Worth, Texas along with my daughter and 10-year-old granddaughter. On the second night while at the pool there was some activity on the second floor in the window directly above us. A middle aged man approached the window, turned around dropped his shorts and bared himself to us all. The pool is very close to the hotel. My ten-year-old granddaughter saw all of him. ALL of him. To say the least we were all upset. We immediately left the pool, and I went to the front desk to report the incident. Much to my surprise there was not a manager available and would not be available until the next morning. It was not option to even call management, I asked. An employee did have me go outside with him to point out the window. The people in the room heard us at the pool level and quickly closed the drapes. The window was still open. The employees told me the only thing they could do was tell me to call the police. I don’t understand why they could not and would not at the very least inform the people in this room there was a child in the pool. To make things worse that room was on the same hall as ours. Maybe 4 to 6 doors down. The next morning when I went down to speak to the manager, I was informed that there was no manager on the weekends. I was again told my only option was to call the police. When I asked if they could tell me if that room had checked out, they were not allowed to tell me that either. So based on that information we did not use any of the public areas of the hotel the rest of our stay, including the pool or have breakfasts. The hotel no longer felt safe not knowing if we would see this man in the halls, lobby, pool or breakfast areas. On our third and final night of our stay the fire alarms went off in the middle of the evening. When I went down to the front desk to see what was going on, I was informed along with another customer, that an EX-employee set off the fire alarm just to cause trouble. How was an ex-employee able to set off a fire alarm? What else does this ex-employee has access too? What else would he do the cause problems? Between the pervert and disgruntled ex-employee, I did not sleep very well. This location has several major safety concerns. I felt far from safe on so many levels. Not one time was I asked if there was anything I needed. I was told the manager would be informed of my concerns, but I was not asked what my name was or what room I was in. No one really cared. I booked this hotel based on the Raddison name, but we could not get out of this hotel fast enough. So disappointed.