Hotels near Staples, Fort Worth

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

The employees were very courteous and friendly. I was dismayed when I had to valet my car at a rate of $30/night, which I was not informed of prior to arrival. I felt I should mention so that others will know what to expect. The location is right at the convention center, which is approximately 3 miles via car ride from the Stockyards. The room was clean, as was the hotel. I felt completely safe staying there and was satisfied with my stay overall.

The hotel is in a very lively place in downtown, suitable for any mode of travel.

The hotel is clean and tidy.

This was a Stockyards weekend for a friend’s birthday. It started at checkin getting the 3 couples all checked in with separate 1 night reservations over 2 nights. Brechelle Larkins at the Front Desk handled it with ease, a lot of enthusiasm, professionalism, and serious empathy toward our large group. I am just getting back into business travel and Marriott seems to have kept or built a great team at this property. Brechelle was so friendly and full of energy as she saw us over the two days as we went in and out of the lobby numerous times. She still remembered my name, think how that makes your guests feel! We had great rooms, new and clean, with cool views. The Atico Roof Top Bar had great food and drinks, staff was friendly, helpful, and efficient. The pool was fun one afternoon with a lot of fun tourists in town. Breakfast was really fresh, the lobby bar bartender dealt with us a lot and she was always friendly. Overall we’ll be back a couple more times this year as The Stockyards is a fun staycation in DFW.

I have stayed many times this place it has fallen off the rooms are getting run down fast due the amount of trash that stays in the area you can find drug addicts walking around the hotel I seen one on the second floor one time tripping on watch’s that obviously stole those watch bans where still there in my next trip which was months later I thought it was strange anyways they don’t change things here I have stayed many times and each time I stayed I had to move to two or three different rooms because they either didn’t change the sheets after the previous customer black hairs all over the sheets and top blankets looks like hey have nasty stains from god knows what on them plus the spiders which they won’t spray for the blame it on exterior doors they have poisonous spiders here in Texas they don’t care about you here. I have stayed many times and instead of changing the things you complain about they told me I am no longer allowed to stay I don’t care If I where you I’d stay anywhere else there are many properties that want you there and will bend over backwards to make you happy

We went to a concert and had a late checking at 12:30. The non-smoking room we were provided reeked of tobacco smoke. The front desk was notified but my kids had fallen asleep and I didn't want the hassle at 1 of moving to another room. The next morning upon daylight, it became very apparent this was a very run down, poorly maintained or cleaned hotel. Besides the overpowering tobacco smell, we discovered the following issues, a smoke detector missing, the AC unit was badly damaged, not all lights were working order, mold in all corners and along grout in tub and the outside of facility had trash all in parking lot and along outside of facility. The manager again was notified of tobacco smell in room and blamed it on another guest smoking in nearby room. He never apologized or tried to make the issues right. I find fault that not only did the horrendous smell not concern him and could create issues for anyone with lung or breathing issues (hence non-smoking) but operating a facility with the amount of issues our room alone had and then charging what a much better accomodations would cost is unacceptable. All these were brought to management attention again and through Hopper who I booked through with the manager refusing my request for a refund. THIS is an UNSAFE (missing detector, lights not working) UNHEALTHY (mold, tobacco smoke) environment I highly recommend you not subject yourself or family to these conditions.