Latest Hotels Reviews for Fortaleza

Holiday Inn Fortaleza
4.6/5133 Reviews
Nice room and location, very nice beach views. Good buffet breakfast as well. Against: very slow elevators. However, the staff is not very knowledgeable. I needed to extend one night because my continuation flight was 4:30 AM ... I booked that in the web site, pre-paid tariff as it was my stay. The day before departing asked the reception desk to extend my key, as they confirmed that I will get the same room, so I don't need to do it on the same last day in a hurry before the check-out, as I was too busy in a conference. They did. However they did it wrong. So when I returned from my conference, using the terribly slow elevators, went to my room (in the last floor, 21st), and then the key was not working, so again down to the reception, wait for them to finish with other customers, etc., So I lost 1 hour among both days to get my key working. They should compensate customers for their errors and ensure that the failed staff get some kind of penalty for not doing correctly their job at once.

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