Top 5-Star Hotels in Fortaleza

I have been loyal to that hotel 3 times in a row. But my last experience, during the pandemie was HORRIBLE. A CUT OF AC FOR 3 1/2 HOURS, WITHOUT WARNING, TO SAVE MONEY BECAUSE NOT ENOUGH PEOPLE. Nobody told me this; I asked why, I got reasons all as fanciful as each other!THE TRUTH, BEFORE LEAVING. If you can t afford to look like a 5 stars hotel, don t pretend it with the rate! The cherry on the cake was a morning, because everything was so old-in terms of food, to find some eggs of cockroach eggs in corn flakes- i do have substantial proofs, pixs, videos, & more.... The owner Fernando had the audacity to talk to me nicely about the situation-not to eat french fires in order to have clients satisfied- EXCUSE ME, it's normal! it's not a favor(maybe Brasil, not anywhere else, travel Dear!) I paid, and got expulsed, because too demanding????- in a middle of a pandemic!!, to satisfy the little ego and unprofessionalism of that owner who makes you think he is rich-quite the opposite!.... (He didn t speak english well, -not his fault, but that s ok.) His action was almost criminal. To expel people in the middle of a pandemic in a dirty, unprofessional way, who pay a 5 star (but in fact, it is only 1 and a half star) and who have asked for explanations.

Thoroughly enjoyed my stay at this hotel. The staff were all amazing, all of them were happy to go the extra mile for you whatever the request, in perfect English no less. The facilities were great, although the pool area could get a little crowded on busier days. The rooms were very spacious, the air conditioning was extremely good, although the decor was a little dated. Room service food wasn't great but when is it ever? A great location, right across the road from what felt like one of the safer areas on the beachfront.

Not a very good hotel. The bed was terrible, the check-in took forever, the corridors do not have an elevator button to go up so if you want to go to the roof top, where the pool is located you must get inside the lift and hope that it is going up before it goes down. The towels were in bad conditions. One night we were tired and decided to eat in the hotel restaurant, a mistake. We ordered hamburgers. The bread and the meat pads were disintegrating, falling apart, it had no taste and was also over cooked. One the good side the breakfast was nice. There was a senior gentleman, that seamed to be in charge who was very nice to everyone and looking after details. Also, the front desk agent during check-out was very nice too. She offered to look after our bags and called the restaurant to make sure they would let us in since it was a little before opening time and we were leaving very early.

We paid a great price for the July holidays. The hotel's initial service, horrible. The person who attended us (which was without name and with normal clothes, probably a superior) seemed to do us a favor. The bad service. The room, ok. Nothing else. Old bathroom. Hotel probably has been very glamourous in the past, today is decadent. The view is wonderful. Great swimming pool good breakfast too. Common staff are spectacular. Gentle, gives tips for a walk from restaurants. The hotel restaurant: very good food. Great weather. great taste. good wine letter, but high prices. Girls who meet the table are great. Attentive, they played with my son. The master, a gentleman who says he's kind, another who seemed to be making us a favor. The final print. The hotel receives so many artists and famous people that when you have a common customer, the Service is in the backdrop. The latest staff of the high-stage, they just like to pull the artists and famous bag.

Very good, location, staff, cleaning, breakfast too good. I recommend.

The staff are very nice. The rooms are great. The rooms are very clean and well-removed. I recommend. Clean and smell towels. I loved. Near the beach and the sea beach. It has a close market. Top breakfast.

Although it is well located, walking distance to the beach, beira mar nd many places, the room was not as I expected. I was told it has a partial kitchen in the room, so I could make breakfast. To my surprise there was nothing when I arrived. I asked for a coffee maker and a microwave, but the told me they only have a heater and pans. I explained them I just wanted something to make coffee, they told me I could have breakfast at the hotel with a cost of 33 Reales, which was not my idea. I could never reach the supervisor neither on the phone nor personally. After 2 days RCI contacted then, the night before my ckeck out I found a coffee maker in the room. By that time I had spent 260 reales having breakfast at a nearby bar with my husband.(which I really like to have a compensation) On the other hand, the room was always clean, the shower was very powerfull, and the bed confortable, but only one night table at the room, I had my suitcase in replace by my side. Due to all these, It is a pity, but I won't come back and I don't recommend it.

To be perfect, only one parking is missing, and the area of boarding is better. But over that, because you have a neighboring parking in the sugar bread It's all right! Excellent accommodation. This is very well located in the noble district of Cearense capital.

Location and Access – The hotel is on a prime ocean front position separated from the Praia de Iracema by a busy road. Nearby are many similar high-rise hotels and residences. There are only very limited shopping, restaurant and bar choices within close walking distance. The nearest supermarkets are a 10 to 15-minute walk. Fortaleza centre is 25 to 30 minute walk. Airport is 25 minutes by car – but allow extra time due to a major highway construction project. Close to the Beira Mar with some interesting places and amazing street art. Uber can get you to most places safely and cheaply Google Earth – The hotel can be seen on Street View Architectural Style – A brutal high rise 23 storey building clad in blocks of smoked glass and black and white ceramic tiles I am going to divert from my usual review format as there are issues that have been raised by other commentators on TA which need a response and I think that the hotel management may be in the process of taking action to address these points Staffing and Hospitality – My first hurdle. I don’t speak any Portuguese. Before arrival email enquiries were responded to quickly, professionally and in English. Check in and Check out on 2 occasions went very smoothly and any requests dealt with satisfactorily including storage of luggage during a side trip to Brasilia. Door and security staff were always very welcoming. Housekeeping – invisible but excellent with room and public areas perfectly clean. Restaurant staff equally hospitable with the egg chef even taking time (as well as cooking) to write on guests’ egg orders “Tenha um bom dia – Luana!” Restaurant – Breakfast – Part of my stay coincided with Carnaval weekend when the hotel was full. During those few days the buffet breakfast was very busy and free tables were difficult to find. Despite this the buffet was always well stocked. Comments have been made in other reviews about the contents of the breakfast buffet. I have to say I found the variety and quantity of the international and local specialities on offer more than adequate and combined with eggs, omelettes and tapioca dishes cooked to order was more than sufficient to satisfy any appetite. I had dinner only once during my stay mainly due to the limited menu choice and prices higher than in other restaurants Public Areas – There is a small manicured garden at the entrance and a covered area with seating. The double height reception area looks to have undergone a recent renovation and you would hope to be a sign of things to come. On the ground floor is a well equipped Gym. On floor “J” (first floor) a small pool area, jacuzzi, sauna, play and games rooms. The whole of this area looking very tired and by the time of my departure the pool, jacuzzi and sauna had been demolished and were due to be replaced over a 45 day period 4 lifts serve all floors and I never had to wait more than a few seconds for one to arrive. Corridors leading to guest rooms are fairly bleak and d

Pros: Excellent location; large rooms; except for a official who attended me on the night of the 28th day, all others were very educated and requested; good swimming pool and bar environment for the end of the afternoon; tired breakfast. Contras: small parking. I entered a waiting list, the vacancies around are through the blue zone system (rest limit) and the paid parkings are also loaded; central air conditioning system does not very well ice; Sometimes the breakfast environment is full and there is a waiting row.