Guest User
April 26, 2024
I went to the Spa for a "couple's relaxation" program booked more than a month ago and given to me for my birthday. Even though I had the voucher number, even though I had forgotten the card in another bag, the employee did not allowed me to take the booked route. It is absurd that in 2024, not having the card physically with me, the Spa did not allow me to use the booked service, which had already been paid for (on the phone I was told to bring it, but they could have found a solution, given that I even offered to come back to bring it to him after the end of the journey, (after 2 hours, living 15 km away) and I was told no, without any predisposition for enthusiasm, service and customer satisfaction! !!
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