Visionapartments Gutleutstrasse - Contactless Check-IN Reviews

My daughter and I came to visit the city of Frankfurt for 5 days in December. We experienced HELL in this residence. So much so that we had to change hotels on the 3rd day, not feeling at all safe. And of course no one to answer you and no refund possible: My daughter and I arrived at 3:30 p.m. at the exit of the airport, we were quite tired and we decided to take a little time to rest in the apartment that we had reserved through *********** who by the way absolutely did not manage our problems, since NO ONE in this residence does anything. We entered the apartment, an unbearable smell of tobacco floated in the room even though we did not smoke. We called customer service who told us that it was this "room" or that we had to re-rent another one... at the same time my daughter called booking who of course dismissed them telling us that this was due to resort of the residence. So we had to put up with that smell... but that was just the beginning. We wanted to take a nap but oh surprise the sheets on my daughter's bed were.... Dirty, visibly not changed with hair in the bed and even a trace of urine further down. We called back customer service who informed us that they would come the next day to change the sheets.... so my daughter had to sleep in loose sheets.... But it didn't end. We went out to have a bite to eat in a small restaurant next to the station. On our way back we met in the hall of the residence 3 young people who were not very clear who we learned the next day were dealing ***** and above all pimping in the residence . I'll leave you to imagine two women alone in an unsecured residence. How did they get back? all simply by booking and this allows them to have a deal location and apartments for the ************. our night was not better...all night long doors slammed, screams and even around 4:30 a.m. the police intervened for an argument which degenerated the apartment below ours. So the next day we asked for a refund to go to a more secure place.... we received a refusal from management. My daughter absolutely did not want to stay in this "residence" so we lost our entire reservation, i.e. 635 euros. Do not go. OR prepare yourself to live a unique experience. Management only aims to take money without trying to manage anything. I have never posted any comments from my previous trip but this is far too serious to let this pass. We reported the establishment to the tourist office