Franklin Marriott Cool Springs

This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.

Stayed at the Marriott for a conference that was held there. The hotel and room was very clean, had everything we needed. Every staff member that we had contact with were very friendly and helpful. The breakfast buffet and drinks at The Stave (the hotel restaurant) were great and very reasonably priced. I would highly recommend staying when in the area!

Front desk staff went above and beyond. Great customer service.

Location Not enough amenities for the money such internet, breakfast

Amazing

During our recent stay at the Franklin Marriott Hotel, my girlfriend and I experienced a significant privacy breach that raises concerns about the hotel's security measures. On April 14, 2024, an unauthorized individual accessed our room using an access card while we were inside. This disturbing incident was compounded by the lack of communication from the hotel staff; not only was there no immediate apology, but the response was merely an impersonal award of 10,000 points, which does not suffice given the gravity of the situation. Additionally, the service throughout our stay fell short of expectations. Key amenities were unavailable, my Titanium member status went unrecognized, and basic courtesy like announcing oneself as housekeeping before entering a room was neglected. While the location of the hotel may be convenient, the oversight in security and guest recognition significantly overshadowed our experience. It's disheartening that a brand like Marriott has not taken immediate and effective steps to address such a severe lapse in guest safety and service standards. I hope that by bringing this to light, future guests will not have to face similar issues.

Good place. The restaurant is fine. Staff are friendly.