435-437 Nepean Hwy, Frankston, Victoria, 3199, AustraliaView Hotel Details
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Quest Frankston on the Bay Guest Reviews
4.1/5
Very Good
75 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(75)
Positive reviews(8)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Studio
Stayed in Dec 2023
Couples
1 review
4.0/5
Very Good
Posted on Dec 30, 2023
Enjoyed our stay. Service was good - stayed during public holidays and was able to request towels to be replaced and was done. Really nice place to stay.
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Anonymous User
Studio
Stayed in Dec 2022
Family
7 review
5.0/5
Outstanding
Posted on Dec 29, 2022
Not a bad place place to stay. Near the beach, shopping centre, restaurants and amenities. The hotel is opposite the beach. The room is spacious and clean. We enjoyed our stay and will come back again.
Response from Property: Dear Anonymous,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that our location and rooms were everything you needed. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager
melisakd
Studio
Stayed in Mar 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Mar 25, 2023
The location was perfect, in the heart of Frankston. The studio room was a good size and clean upon arrival. I had a very comfortable stay. The service staff were nice, arranged parking and offered excellent directions to the places I inquired about in Frankston.
Response from Property: Dear melisakd, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Icyflyingskier
Executive Studio
Stayed in Mar 2024
Family
16 review
5.0/5
Outstanding
Posted on May 16, 2024
It is very convenient to travel. The train station, bus station and supermarket are just a few minutes away. The beach is a few minutes away. The service is superb. There is a kitchen and laundry room. Free laundry and drying. It is a must-choose every time. It would be even more perfect if the air conditioning in the gym could be repaired.
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Response from Property: Dear Icyflyingskier, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed most of your visit. I will be sure to pass on your comments and feedback onto the owners corporation manager about the gym air-conditioning. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Jw30
Studio
Stayed in Sep 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 15, 2023
The balcony has a beautiful view and the room is spacious and bright. The location is convenient, you can walk directly to the train station and the seaside. However, the soundproofing is not very good and you can hear sounds from the corridor outside the room at night.
Original TextTranslated by Google
Response from Property: Dear Jw30, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Anamudirenjie
Studio
Stayed in Mar 2024
Family
19 review
4.0/5
Very Good
Posted on Mar 21, 2024
The room is relatively large. The entrance to the parking lot is at the back and is very difficult to find. Parking is $35 a day. Otherwise, it's normal. Can't say it's good or bad. The king bed is actually two beds combined.
Original TextTranslated by Google
Response from Property: Dear Anamudirenjie, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team, especially your feedback on our car park, this helps us better improve our services for guests. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Xiaoquebanreli
Studio
Stayed in Mar 2024
Travel with friends
6 review
4.5/5
Great
Posted on Mar 20, 2024
The double room written on the details page is a 3-meter large bed, and the twin room is two 1.3-meter beds. Please note! When I filled in my preferences after booking, I chose a twin room, but when I checked in, the hotel said it had not received any information that I wanted a twin room. They had reserved a double room for me if I needed a twin room. , they can go to the room and help me separate the two beds. The hotel said that the double room is a 2-meter large bed, which means that the twin room is two 1-meter beds.
In addition, the entrance to the parking lot is behind the hotel. There is a sign at the entrance, but it is recommended to call in advance to reserve a parking space. It is 35 dollars per night.
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Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you most of your visit. I will be sure to pass on your comments and feedback onto the team in relation to the bedding and the car parking. We hope to welcome you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
apexlpi
Studio
Stayed in Feb 2024
Family
1 review
2.7/5
Posted on Mar 4, 2024
The best hotel I could find in the Frankston area and there was no other choice. Not to mention anything else, Australia is only at this level, but the Internet speed is really shocking. There are even more than 10K, and the Internet is disconnected from time to time. The hotel staff is helpless.
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Response from Property: Dear apexlpi, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager
Guest User
Studio
Stayed in Jul 2024
Family
1 review
2.5/5
Posted on Jul 9, 2024
The parking lot actually charges 35 dollars a night
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager
Guest User
Studio
Stayed in Feb 2024
Family
6 review
3.7/5
Posted on Mar 3, 2024
The surrounding environment is average
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager