SarahJane0488
May 6, 2024
Traveling with my mother, stayed in room number 5 for three nights. The Pros: The room made a good first impression, although there was a very strong smell of air freshener. Beds were comfy, room was clean, housecoat & slippers available, and it had a solid tea and coffee station. Reliable housekeeping and turndown service. Breakfast was consistently good. The courtyard off the back of the room was like a private oasis - a great place to read or pass the time if you need a break from it all. A comfier chair or chaise would have been nice, but not necessary by any stretch. Location in Franschhoek is fantastic - easy walking to shops, cafés, and necessities (grocery store, pharmacy, and post office within a couple of blocks). The service was excellent - staff were attentive and kind. The Cons: The air freshening spray was extremely strong, and it aggravated my allergies. I asked staff to stop using it, and I had to leave a window and the doors to the courtyard open for several hours for the scent to settle. Unfortunately, it became clear the freshener is used to mask a foul odor - I couldn’t place the smell, but it was strong. Again had to leave a window and doors open for several hours a day to make it tolerable - there are no screens, so you do this recognizing it’s a risk with flies and wildlife. The television only had Netflix. Normally, this would be a nice bonus, but we found it inconvenient that we were unable to watch local evening news, etc. since there was no cable.