Guest User
July 1, 2024
We are a retired couple in our seventies. We had to climb stairs to enter the hotel. The doors did not open automatically and there wasn’t any staff to open them for you. We had three bags and a hanging clothes bag. There were no carts because the hotel has no elevators. We then had to climb several stairs and go through another door that was hard to open. Then through another door and up another set of staircases that had a smell that was so horrible you had to hold your breath or nose. We finally got to our room only to discover there was a narrow staircase that led to the beds. The bathrooms were on the first level. My husband has a bad knee so you can imagine how frustrated we were. We told management we were very unhappy. But nothing was done. The next morning we did have an opportunity to move to the first floor but we were only there for one more night and didn’t want to deal with our luggage and all those stairs. No complaints on the bedding. The restaurants were severely understaffed which created long waits. The hotel needs updating, especially the bathrooms which are small, and in places damaged. Only one person can be in the bathroom at a time. I’m hoping that before they add anymore outdoor activities, they renovate the entire hotel. It was very disappointing and I would not return.