Hotels near Diamonds Direct Frisco, Frisco

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

Great hotel for a great price! It was just a one night stay, but very glad this is the hotel that we choose. The bed was super comfortable and the A/C was ICE COLD! The young man at the front desk who checked us in was very nice as was Charles when we checked out. The breakfast was great. Plenty of hot and cold items to choose from and the area was kept clean. Highly recommend this hotel.

It was good definitely using Trip.com again. Very fast booking and very friendly

The room is clean and hygienic

We really enjoyed our stay at the Hampton Inn in Frisco. This is a nice location. It is quiet and easy access to any needed venue. Employees are friendly and engaging. Gloria, in the breakfast room does an exceptional job keeping the breakfast area clean and well stocked. Plus, she greets you each morning with a smile. Rooms are comfortable and very clean. I would stay here again.

Very clean hotel. I love that they clean every day. The guy at the front desk was helpful and responsive every time I needed him. But there is NO parking. The room was small compared to others I’ve stayed in. The bathroom was very tiny. The door was almost hitting the toilet when I opened it. No stream play on the TV from your phone even though all newer hotels have them. Since I was here on business I tried to save money and eat in every day. Difficult kitchen to cook in. They don’t have a countertop stove so they give you a single hot plate. Pots and pans are smaller but wasn’t a problem since I was eating for one. I travel alot for work so I’ve stayed in many suites. A suite to me is more of something you can fully live out of for a short period of time. Typically it is a small kitchenette but it has at least a small 2 burner counter top stove and a small oven. This one had neither which I believe most home2suites don’t anyways. But the parking situation is what brought it down so far for me. A lot of construction going on but there’s a Marriott right behind it with a much bigger parking area. I had to park across the street every day. But the gentleman at the front desk was great!