Nour Arjaan by Rotana

Nour Arjaan by Rotana Reviews

Nour Arjaan by Rotana

Hamad Bin Abdulla Rd - Fujairah City Center, Fujairah, United Arab EmiratesView Hotel Details
Nour Arjaan by Rotana
Nour Arjaan by RotanaNour Arjaan by RotanaNour Arjaan by Rotana
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Nour Arjaan by Rotana Guest Reviews

4.1/5
Very Good
51 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(51)
Positive reviews(44)
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Negative reviews(1)
Hamad
King Room Suite
Stayed in 2023年11月
Other
75 review
4.0/5
Very Good
Posted on 2023年11月13日
Nice location Good room Clean Good stuff Big room Big lounge
Response from Property: Dear guest, I would like to take this opportunity to express my sincere thanks for taking the time to share your feedback on eBooking. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. It is delightful to read your compliments and I will certainly share your feedback with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again for sharing your remarkable experience. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Mousa
One-Bedroom Suite
Stayed in 2022年8月
Business travelers
4 review
2.5/5
Posted on 2022年8月9日
A delay in the check-in procedures for more than two hours.. Very old furniture and the TV.. Musty smell in the room and I did not complete my stay because of the bad smell in the corridor and room
Guest User
One-Bedroom Suite
Stayed in 2022年7月
Solo travelers
1 review
4.5/5
Great
Posted on 2022年7月14日
Decent hotel in a good location, cleanliness of the room furniture could be better
Yingchuantt
Three Bedroom Suite With Balcony
Stayed in 2022年6月
Business travelers
3 review
4.0/5
Very Good
Posted on 2022年7月13日
Good service, everything up to standard
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Hoshiar M
Stayed in 2024年7月
Business travelers
5.0/5
Outstanding
Posted on 2024年7月29日
The hotel is very clean and amazing staff, very polite and professional. I enjoy my breakfast with a lovely chat with the staff that remember everyone’s order! I like to mention Junalyn of her great smile and charm when greeting everyone at the hotel
Response from Property: Dear Mr. Hoshiar, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I would like to thank you for highlighting the wonderful service rendered by our colleague Junalyn. I will certainly share your compliments with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
vivek b
Stayed in 2024年8月
Business travelers
5.0/5
Outstanding
Posted on 2024年8月31日
i am a very loyal customer of this property having resided here for over two years continuously. during my most recent visit 27 to 31 Sept, i note that the standards of service are always improving, indicative of an excellent management. all staff is very disciplined and so well trained. in particular, during this visit i would like to highlight the name of a housekeeping staff Miss Sani. This lady is a very responsible person and very diligent. Thank you and look forward to my next visit in the near future.
Response from Property: Dear Mr. Vivek, I would like to take this opportunity to thank you for choosing Nour Arjaan by Rotana, for your recent stay, and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I would like to thank you for highlighting the wonderful service rendered by our colleague Sani. Thank you once again and we look forward to welcoming you back in the near future assuring you of our best attention and services. Sincerely yours, Maan Cheikh Hussein Hotel Manager
deepika01773
Stayed in 2024年8月
Other
3.0/5
Posted on 2024年8月26日
We are regular visitors of Nour Arjaan. The previous visit to the place was quite disappointing. Specially from the front desk and reception. Absolutely not hospitable in speaking and in helping in room related issues. Answer was a denial or a long delay of 30mnts,always. Whole night the next room had drilling work,carpet changing and bangs on the door(608) was so annoying that none of us could sleep. All in terrible! The only sigh of relieve was Mr. Dhiraj Shukla at the Breakfast and his team that includes Mr. John and another very sweet lady(from Philippines). Highly caring and respectful. I did mention my issues during my stay to them and Mr. Dhiraj got it to Mr. Noushad's attention, immediately. We so appreciate his and Mr. Noushad's supportive assurance for the next time. If in the hospitality industry we don't recieve hospitable environment, it becomes hard to trust the place again. The above mentioned people made us stay back that one day! Having said so, a coming back with such poor service from others makes us think if we should visit again .
Response from Property: Dear guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your feedback on Trip Advisor. I regret to learn about the inconvenience you have experienced during your stay, I sincerely apologize for the same. I have thoroughly discussed it with the concerned teams, and I assure you corrective action is taken. In the meantime, we are looking forward to welcoming you back soon and I assure you our best attention and care. Sincerely yours, Maan Cheikh Hussein Hotel Manager
hamza m
Stayed in 2024年8月
Solo travelers
5.0/5
Outstanding
Posted on 2024年8月22日
Amazing hospitality and spectacular service from Ms.junalyn may God bless her career 10/10 the way they welcome gust and help they provide anything you ask without any hesitation everything is clean and neat super friendly and good for family
Response from Property: Dear Mr. Hamza, I would like to take this opportunity to express my sincere appreciation for chosen Nour Arjaan by Rotana and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of "Treasured Time". I would like to thank you for highlighting the wonderful service rendered by our colleague Junalyn. Thank you once again for sharing your positive feedback and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Badiagha
Stayed in 2024年8月
Other
5.0/5
Outstanding
Posted on 2024年8月19日
Thanks for the hospitality The kids had an plant stay with a unforgettable memories For sure we will comeback again soon Hotel location is just perfect We visited the mosq and few other places even we reached oman Few comments left below Pillows are a bit old i guess and has low volume Mold smell in the room Found few bugs in the tables If pool timing can ve extended for midnight it would be amazing We would come again soon if pool timing is extended up to midnight this is a promise After all thanks allot for the stay And we appologize for leaving a few comments on the room Staff was so welcoming and friendly All regards Badi & Noor
Response from Property: Dear Mr. & Mrs. Noor, I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your feedback on Trip Advisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time". Also, I regret to know about the inconvenience you have experienced during your stay. I sincerely apologize for the same. I have thoroughly discussed it with the concerned teams, and I assure you corrective action is taken. Thank you once again and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
ramzis452
Stayed in 2024年8月
Other
5.0/5
Outstanding
Posted on 2024年8月18日
Very good hotel. The staff is very professional. I would like to thank hte breakfast staff and sania the keeper cleaning.
Response from Property: Dear guest, I would like to take this opportunity to express my sincere appreciation for chosen Nour Arjaan by Rotana and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of "Treasured Time". I would like to thank you for highlighting the wonderful service rendered by our colleague Sani. Thank you once again for sharing your positive feedback. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Андрей С
Stayed in 2024年7月
Other
5.0/5
Outstanding
Posted on 2024年7月29日
Excellent service, very attentive staff at the Reception, they were always willing to help with any questions, and organized a transfer to the beach at a time convenient for us. A delicious and satisfying breakfast was perfectly organized, the staff in the person of Suruchi, Sajith, Ali were always interested in whether everything was okay and asked about wishes for the next day. Very attentive, we are grateful to all the staff for such excellent service. We recommend the hotel for a visit.
Response from Property: Dear guest, I would like to take this opportunity to express my sincere appreciation for chosen Nour Arjaan by Rotana and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of "Treasured Time". I would like to thank you for highlighting the wonderful service rendered by our colleagues Suruchi, Sajith, and Ali. Compliments like yours keep us all very motivated to create an amazing experience for our guests. Thank you once again for sharing your positive feedback. Sincerely yours, Maan Cheikh Hussein Hotel Manager
MohamedSiddig71
Stayed in 2024年7月
Business travelers
5.0/5
Outstanding
Posted on 2024年7月27日
Our stay at The Nour Arjan by Rotana in Fujairah was exceptional. The luxurious rooms, featuring stunning views and modern amenities, were impeccable. The service was outstanding, with special thanks to Suruchi, Nour, and Alex for their amazing hospitality. However, the quality of prayer mats available was not the best and left room for improvement.
Response from Property: Dear Mr. Mohamed, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I would like to thank you for highlighting the wonderful service rendered by our colleagues Noor, Suruchi and Alex. Also, we totally respect your feedback regarding the quality of the prayer mats, and I’ve noted your feedback for further action. Thank you once again and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Kamtass
Stayed in 2024年7月
Other
5.0/5
Outstanding
Posted on 2024年7月19日
Dear Team at Nour Arjaan Hotel, I hope this message finds you well. I am writing to express my heartfelt gratitude for the outstanding hospitality I experienced during my recent stay at your esteemed hotel. I would like to extend a special thanks to Suruchi and Sabrish for their exceptional service during breakfast. Their warm and attentive care made each morning a delightful experience. The quality of the food and the welcoming atmosphere truly set a positive tone for the rest of the day. Thank you once again for making my stay so memorable. I look forward to returning to Nour Arjaan Hotel in the future. Best regards, Kamal
Response from Property: Dear Mr. Kamal, I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to share your feedback on the TripAdvisor. I’m glad to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I would like to thank you for highlighting the wonderful service rendered by our colleague Suruchi and Sabrish throughout your stay. I will certainly share your compliments with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again for considering recommending Nour Arjaan to your friends and families, and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Ashok S
Stayed in 2024年7月
Solo travelers
5.0/5
Outstanding
Posted on 2024年7月15日
A healthy environment, staff is so hygienic. Cleanliness everywhere, no sign of dust. Restaurant is well decor with wonderful and hospitality staff. Especially, Suruchi a girl with a smile and happy gesture on her face. Would love to visit this place again if visited again in Fujairah. Thank you Nour Arjaan for my comfortable stay.
Response from Property: Dear Guest, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to share your feedback on the TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I will certainly share your compliments with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again for considering recommending Nour Arjaan by Rotana to your friends and families, and we look forward to having the pleasure of welcoming you back soon. Sincerely yours, Maan Cheikh Hussein Hotel Manager
Mieldi
Stayed in 2024年7月
Other
4.0/5
Very Good
Posted on 2024年7月15日
We booked this hotel last minute. The staff were incredibly helpful and couldn’t do enough for you. The room was nice and breakfast was pretty good. We’d definitely stay again next time we visit Fujairah.
Response from Property: Dear Guest, I would like to take this opportunity to thank you for choosing Nour Arjaan, for your recent stay, and for taking the time to share your feedback on TripAdvisor. I’m happy to learn that we were able to fulfill our Rotana promise of “Treasured Time”. I will certainly share your compliments with all my colleagues, which will motivate them to continue providing the utmost in guest service. Thank you once again and we look forward to welcoming you back in the near future assuring you of our best attention and services. Sincerely yours, Maan Cheikh Hussein Hotel Manager