The Kukuna Reviews

Nice onsen hotel and foods was super good

I’d like to thank The Kukuna for a fantastic stay. Our time there was so relaxing and the suite was beautiful. The staff exceded our expectations.

The environment and service are very good. The room faces Mount Fuji. It feels great to see Mount Fuji while soaking in the hot springs. The beef for dinner is also super good. After eating, I went alone and ordered an extra portion!

Hotel Kukuna is the best hotel in Kawaguchiko area. The location is excellent, facing Mount Fuji. From the balcony of the room, you can enjoy the beautiful scenery of Mount Fuji from any angle, and the coveted reverse view of Mount Fuji (Sakasa Fuji) also comes into view. The facilities and services are excellent, and the catering is very rich and delicious; the highlight is that the restaurant staff always warmly welcome every guest, making people feel at home. Especially Mr. Restaurant Manager and Mr. Taiya Yoshikawa. Mr. Manager's attentiveness and attention showed an excellent service attitude. Mr. Yoshida always entertains guests with a smile and a friendly and cordial manner. Enjoying delicious food while admiring Mount Fuji is a pleasant and unforgettable experience. Kukuna Hotel is my best choice next time I visit Lake Kawaguchi.

The location of the hotel is amazing. The room rate is so expensive, just for the scenery.

The price of more than 12,000 per night is really expensive. The room is not big, very Japanese-style. I am not used to it when I just came from a high-end hotel in Ginza, Tokyo, but the next dinner is too extra , Every dish is basically delicious. After eating, I feel that the price of the room is worth some fares. I didn’t go to the hot spring. I went up to take a look. The pool is not very big, and the view of Mount Fuji from the balcony of the room is okay (but there is a tree that is very annoying. ), but I don’t know if it’s the hotel’s sanitation problem or there are too many bugs here. When I woke up this morning, my husband and I both had rashes on our arms, which were very itchy. My husband’s was more serious and swollen. Breakfast is a normal buffet.

The service level of this hotel is the worst of all Japanese hotels I have ever stayed in. 8,000 RMB per night for one stay and two meals. In the evening, there is a buffet plus 3 western dishes. The quality of the dinner is very disappointing. Breakfast is also a buffet, the level is at best a three-star hotel, there is really no delicious food, it's too casual! When checking out, Taifei, the general manager, asked me to go to the room and hand over both room cards to the front desk before checking out. No hotel would do this! The waiters in other Japanese hotels are very respectful to the guests, but this KUKUNA, the waiters are very casual and do not take the guests seriously

Everything was great, good view of mt. Fuji from room, but there is no body lotion (best room type with private onsen, ¥88,000 per night), have to go the public onsen to get them. 一切都很好，房間有很好的富士山景觀，最麻煩是房間沒有潤膚露（訂的是最優的帶私人風呂房型，房價每晚¥88,000），潤膚露只放在公眾溫泉，這是唯一麻煩的地方。

We absolutely loved this hotel. Our room (one with a private onsen on the terrace) was huge and had everything we could possibly have needed - fridge/freezer with complimentary sparkling wine and water. Tea, coffee and biscuits. Nightly chocolates. Tons of bathroom amenities and a range of clothing to wear in the resort and in the room. Our private onsen was the perfect temperature and had a fantastic view of Fujisan. The bed was huge and comfy. Lighting was really intelligently placed and there were plenty of plug sockets too. The food in the restaurant (4 courses plus anything you want from the buffet!) was excellent both nights and they kindly adapted one course to suit us as we don’t eat meat. Breakfast was generous too with a range of Japanese, other Asian and Western options. There were few Westerners staying when we were there. The English language skills of the staff is variable but with smiling, guessing and google translate we all managed to make ourselves understood and we found everyone very friendly and patient with our horrible Japanese! All in all, our stay was perfect and we hope to return one day soon!

The hotel staff was super unprofessional that lead us to the wrong way! Which spent us 2 hours to get to the correct place! And i sent email to the hotel, they don't even give me a reply or any apologize! Super bad service that i have never seen! Super not recommend!!!!! Don't go!!

We stayed here for a family trip with our children, who are now adults and live in different places. We were searching for accommodations on a hotel website with the aim of relaxing in the hotel and watching Mt. Fuji, and when we happened to come across KUKUNA, which had a cancellation, we immediately made a reservation. ・Has an open-air bath ・A direct view of Mt. Fuji ・Has a balcony ・Proper dinner ・Breakfast is a buffet ・Has a private bath ・A clean hotel ・Attentive service from the staff We were looking for various things, and this hotel surprisingly met all of them. Not only did we meet our search criteria, but our impressions of the stay also included the cleanliness, comfort, service, and food. As soon as we arrived, the staff who came to pick us up from the car made us think, "I'm glad I chose this place," and that feeling continued until we checked out. At the front desk, in the restaurant, and in various other scenes, the staff's polite service, which conveyed their feelings, made me think that it felt like a fresh version of the Ritz-Carlton, and when I heard that the owner had worked at the Ritz-Carlton in Hawaii, I understood. We had a really good time. Thank you for kindly accepting our request for a surprise birthday cake for the children.

I managed to make a reservation two months in advance and stayed with my mother who had been battling an illness for a long time. After we arrived, they immediately arranged for a wheelchair, and even though I only asked them two days before the stay, they prepared a message plate for my mother's birthday. They were extremely considerate. The room was clean and bright, the food was delicious, and above all, the view of Mt. Fuji from the open-air bath was magnificent. I was very satisfied with everything. I'm grateful for the smiles and consideration of the staff. I'd like to stay again if I have the opportunity.

The day before yesterday, my mother became sick in the dressing room, and the other guests and staff there were very kind to her. They brought meals to our room, and even made us porridge, which wasn't on the menu, which made us very happy. They also said we could eat whenever we wanted, which was very helpful. Thanks to them, she is feeling much better now, and we would like to thank the staff for coming out to check out with concern. We will take better care of ourselves next time and visit again. We look forward to your continued support.

The female staff at check-in had a nice smile and was very nice. I felt that the room was small. There was hair on my clothes inside the hotel, and there were a lot of fallen leaves in the open-air bath in my room. It was also disappointing that I couldn't choose the time for dinner and was given an earlier one. Dinner was very delicious. When I asked the staff outside about the shuttle bus to go see the fall foliage, I was very angry with the staff's attitude. Too bad my birthday cake was melting. Overall, I felt that the level of service was low considering the price.