The Kukuna Reviews

nice place, good service, nice food

Nice onsen hotel and foods was super good

I’d like to thank The Kukuna for a fantastic stay. Our time there was so relaxing and the suite was beautiful. The staff exceded our expectations.

The room is very beautiful, the scenery is beautiful, sitting in the room you can see the beautiful scenery of Mount Fuji from sunrise to sunset, it's a pity that I didn't order a teppanyaki dinner

Came to Mount Fuji for vacation with my mother and stayed for two nights. The room was very clean! The service was also very good. I experienced teppanyaki and spa. The spa was average, but the teppanyaki was delicious!

The hotel staff is friendly and patient in explaining. The environment and facilities are beautiful, and you can see Mount Fuji while having breakfast

The environment and service are very good. The room faces Mount Fuji. It feels great to see Mount Fuji while soaking in the hot springs. The beef for dinner is also super good. After eating, I went alone and ordered an extra portion!

Hotel Kukuna is the best hotel in Kawaguchiko area. The location is excellent, facing Mount Fuji. From the balcony of the room, you can enjoy the beautiful scenery of Mount Fuji from any angle, and the coveted reverse view of Mount Fuji (Sakasa Fuji) also comes into view. The facilities and services are excellent, and the catering is very rich and delicious; the highlight is that the restaurant staff always warmly welcome every guest, making people feel at home. Especially Mr. Restaurant Manager and Mr. Taiya Yoshikawa. Mr. Manager's attentiveness and attention showed an excellent service attitude. Mr. Yoshida always entertains guests with a smile and a friendly and cordial manner. Enjoying delicious food while admiring Mount Fuji is a pleasant and unforgettable experience. Kukuna Hotel is my best choice next time I visit Lake Kawaguchi.

The location of the hotel is amazing. The room rate is so expensive, just for the scenery.

The price of more than 12,000 per night is really expensive. The room is not big, very Japanese-style. I am not used to it when I just came from a high-end hotel in Ginza, Tokyo, but the next dinner is too extra , Every dish is basically delicious. After eating, I feel that the price of the room is worth some fares. I didn’t go to the hot spring. I went up to take a look. The pool is not very big, and the view of Mount Fuji from the balcony of the room is okay (but there is a tree that is very annoying. ), but I don’t know if it’s the hotel’s sanitation problem or there are too many bugs here. When I woke up this morning, my husband and I both had rashes on our arms, which were very itchy. My husband’s was more serious and swollen. Breakfast is a normal buffet.

What a beautiful landscape

The service level of this hotel is the worst of all Japanese hotels I have ever stayed in. 8,000 RMB per night for one stay and two meals. In the evening, there is a buffet plus 3 western dishes. The quality of the dinner is very disappointing. Breakfast is also a buffet, the level is at best a three-star hotel, there is really no delicious food, it's too casual! When checking out, Taifei, the general manager, asked me to go to the room and hand over both room cards to the front desk before checking out. No hotel would do this! The waiters in other Japanese hotels are very respectful to the guests, but this KUKUNA, the waiters are very casual and do not take the guests seriously

Everything was great, good view of mt. Fuji from room, but there is no body lotion (best room type with private onsen, ¥88,000 per night), have to go the public onsen to get them. 一切都很好，房間有很好的富士山景觀，最麻煩是房間沒有潤膚露（訂的是最優的帶私人風呂房型，房價每晚¥88,000），潤膚露只放在公眾溫泉，這是唯一麻煩的地方。

We absolutely loved this hotel. Our room (one with a private onsen on the terrace) was huge and had everything we could possibly have needed - fridge/freezer with complimentary sparkling wine and water. Tea, coffee and biscuits. Nightly chocolates. Tons of bathroom amenities and a range of clothing to wear in the resort and in the room. Our private onsen was the perfect temperature and had a fantastic view of Fujisan. The bed was huge and comfy. Lighting was really intelligently placed and there were plenty of plug sockets too. The food in the restaurant (4 courses plus anything you want from the buffet!) was excellent both nights and they kindly adapted one course to suit us as we don’t eat meat. Breakfast was generous too with a range of Japanese, other Asian and Western options. There were few Westerners staying when we were there. The English language skills of the staff is variable but with smiling, guessing and google translate we all managed to make ourselves understood and we found everyone very friendly and patient with our horrible Japanese! All in all, our stay was perfect and we hope to return one day soon!