KUMONOUE FUJI HOTEL Reviews

Love the location, it’s nice and quiet. Although food was not to our taste but service was great. We will definitely come back.

The room itself was very good, with an ‘onsen’ at the balcony. You will need to fill up the tub yourself. Location-wise, the hotel is located on top of a hill with a narrow path up. Walking up with your luggage will be a challenge. It’s more accessible if you drive.

It is located at the top of a really steep slope, but the room is clean & view is great.

Excellent service staff. Room is clean with clear view of the mt fuji.

Room is clean as well as the onsen bath tub. The room booked also has full view of Mt Fuji without any obstruction. The hotel staffs are all friendly and helpful. They do offer pick up and drop off services to kawaguchiko station without any charges at specific time. One of the best hotel services I have received. Kudos to the team! Only thing that was not in favor for the trip was the gloomy weather. 🥲 will definitely come back again!

If you are looking for a zen accommodation that is far and away from the hustle and bustle, one that exudes tranquility, has the perfect Mt Fuji view with no photobomb (no one to vie with you for the best view / photo spot) and is new, modern and basically impeccable a room, this is the right hotel for you. I have almost nothing but praises for this accommodation except perhaps its location. As it is allll the way up the hilly area and right on the opposite side of Lake Kawaguchiko’s main bustling area, you can really only rely on 1) their shuttle service which has pretty limited timings (last shuttle at 4.30pm) cos after all it’s mostly meant for shuttling guests on arrival only 2) taxi which is expensive ~ 10mins ride up for 3,000 yen 3) driving your own vehicle. Apart from its distant proximity to the station and all, it really is the best kind of accommodation where it’s almost like an attraction itself, the kind where you intentionally spend a night at the hotel just to get the full experience. Have a look at the photos and let the photos do the talking (sorry they are kinda blurry as I took screenshots off the room video instead). Service is excellent, and staff is really nice and helpful too albeit limited English-speaking staff. They have a Mandarin-speaking staff onsite which is really helpful. My friend and I opted for breakfast as well which is pretty good, but note that you will have to inform the receptionist on your preferred time slot (nothing like the buffet style / seating) at the end of the day (they would likely approach you to ask abt it though so no worries even if you had forgotten abt it). Note that the private hot spring bath in the room is simply natural hot spring water and not onsen; silly me thought it was onsen 🥲 anyhow, the bathtub was really clean too so plus points to the housekeeping. All in all, a really lovely, enjoyable and most definitely unforgettable stay at Kumonoue Fuji! Would I choose to stay here again on my next trip to Mt Fuji? Absolutely, in a heartbeat!

We had booked a room for Fuji view, and indeed we were greeted with a magnificent view of the kawaguchiko lake & Mt Fuji. The staffs were friendly & helpful. Room was comfortable, everything was clean, however the bathroom had no where to hang our towels- I think that can be improved. Also, the hotel is located on a small hill, which can only be accessed via a very steep road up. I strongly recommend to rent a car when you are staying there as it is quite difficult to walk up the hill if you don’t have a car.

The hotel is nestled in a quiet area, away from the hustle and bustle of the touristy area. We stayed 3 nights in a room facing the lake with a magnificent view of Fuji-san. A van provides shuttle service to and from Kawaguchiko station. The restaurant is not operational hence we either ate outside or bought food back from Lawson/7-11. Hotel staff were friendly and attentive, and there were Mandarin-speaking staff. We miss it very much even though we are now in Hoshino Amoriya, which speaks a lot about the Kumonoue Fuji!

Love the hotel in every way! Very nice and attentive staff. Thank you so much for the birthday surprise! Although we couldn’t see Mt. Fuji clearly, the view from the room is still enjoyable. The food is amazing and the dinning environment is nice and quiet. I would definitely come back and recommend people to stay in Kumonoue for the trip to Mt.Fuji!

The mt fuji view onsen was great. The hot water was able combat the winter chills it was an amazing stay. The first dinner was sukiyaki, I highly recommend this. The second dinner was shabu shabu, the broth was just tap water and everything is so bland and tasteless… One complaint is i expect the water of the shower to have consistent hot water but just like other cheaper hotels, the hot water is not too stable and will occasionally become cold water. For 4000hkd a night, this could be better… Also, the room doors wouldn’t fully close on its own. You need to double check before leaving, as I saw plenty of rooms has doors still opened.

We had a wonderful experience at this property with its breathtaking views and exceptional customer service. The entire staff was good and always ready to assist us. The room itself was spacious and afforded us a magnificent panorama of Mount Fuji. However, it's worth mentioning that the privacy of the open bath could be improved, as it is situated close to the road. Overall, we were delighted with our stay and would highly recommend this establishment.

A new hotel which from the room can see Mt Fuji and the lake together. There is open air hot spa in the room which was very enjoyable during my stay. The meals, including both dinner and breakfast, were good. However, I personally do not like Japanese breakfast but I loved the dinner served. It is good hotel for couple or family with kids

Absolutely fantastic service by the hotel staff. We came over for our anniversary and we were blown away by the service, food as well as the views. Will come back again!

No rubbish bin in the room and hotel charges additional charges for baby (my child was 1 year old) when the booking trip.com stated children stay for free and staff claimed that they are Chinese company and don’t know how to communicate to trip.com.