Mitsui Garden Hotel Fukuoka Gion Reviews
Mitsui Garden Hotel Fukuoka Gion
2 Chome-8-15 Hakata Ekimae, Hakata Ward, Hakata Ward, Fukuoka City, Fukuoka Prefecture, 812-0011, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Mitsui Garden Hotel Fukuoka Gion Guest Reviews
4.5/5
Great
496 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(496)
Positive reviews(480)
Reviews with photos/video(131)
Delicious breakfast(94)
Easy to get around(47)
Convenient for shopping(37)
Relaxing hot springs(34)
Close to metro(29)
Loved the view(17)
Stayed multiple times(8)
Luggage delivery service(6)
Negative reviews(16)
Guest User
Moderate Twin Room
Stayed in Sep 2024
Family
18 review
Amazing
Posted on Sep 17, 2024
Good and clean hotel.
The restaurant downstairs is famous for its mentaiko omelette rice, but make sure to get a ticket at 10am if you're staying there so you can go back to rest before the restaurant opens at 11:30am.
The hot bath place is pretty nice as well, too bad the open area is closed.
The hotel is around a 5-10 min walk to Hakata Canal City. Would definitely go back to stay there if the price is within my budget!
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Fukuoka Gion.
We are very pleased to learn from your rating that your stay appears to have been enjoyable.
We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.
Again, thank you very much for having chosen to stay with us amongst many other hotels.
We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Fukuoka Gion the near future.
Front Office Manager
Anonymous User
Moderate Double Room
Stayed in May 2024
Couples
18 review
Outstanding
Posted on May 17, 2024
Clean and modern hotel with friendly staff who can speak English. No parking available within hotel, but there is public carpark with charges within walking distance. Check in after 3pm. Check out was fuss free using the check out machine. There is a water dispenser at the entrance.
Response from Property: Thank you very much for having stayed at our hotel and sharing your valuable feedback.
We are pleased to hear positive comments about our staff. Rest assured we will further improve our services.
We apologize for the lack of information regarding parking.
Our parking is on a first-come-first-served basis, and it is exclusive for hotel guests.
Number of parking spots: 24
For an average-height car: 20
For an above average-height car: 4
Parking Rate: 1,600yen/night (from 2pm to noon)
Extra 200yen/30min will incur except for time stated above.
We hope to have the opportunity to welcome you back in the future.
Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
Yopppppy
Moderate Double Room
Stayed in Apr 2024
Family
7 review
Outstanding
Posted on May 6, 2024
Added breakfast and it was very delicious! The room size is okay.
Response from Property: Thank you very much for using our hotel hotel.
I hope that you will return to Japan.
As for the breakfast, we have prepared a variety of Hakata's soul food centering on sashimi, and we are truly honored to receive your kind words of praise. We hope that you will have the opportunity to visit us again.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
PhL
Moderate Double Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 18, 2024
Wonderful experience
Beds are comfortable
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Fukuoka Gion. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Fukuoka Gion in the near future.Front Office Manager
Guest User
Moderate Double Room
Stayed in Jan 2024
Solo travelers
7 review
Outstanding
Posted on Jan 21, 2024
Excellent service! I love the rooftop bath! Nice to relax after a day of walk! There’s a bit of walk to Hakata Station.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Fukuoka Gion for your recent visit in Fukuoka. We are delighted to receive your wonderful comment.The large public bath has a modern, Japanese atmosphere and can be used free of charge by all hotel guests. Basic cosmetics and top quality amenities improve relaxation even after exiting the baths.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.Front Office Manager
Emily
Moderate Double Room
Stayed in Jun 2024
Travel with friends
3 review
Great
Posted on Jun 30, 2024
Great location, has lots of restaurants, coffee shops and department stores nearby. Front desk personnel are friendly, however, with only limited English communication skills. Our rental car is too high to park in the hotel’s garage, so they directed us to a nearby parking lot. When I asking about the parking reimbursement, no one understood what I am talking about until I use Google translator to communicate with them. The answer is no. Hotel has only a few parking spaces, so there is a big chance you need to park outside of the hotel and pay thousands of parking fee. (The front desk even suggested me to park till 20:00 to save some money without thinking that I am staying in this hotel, which means I need to park overnight…)
Response from Property: Thank you for using our hotel this time.
Also, thank you for sending me the impression of that time.
We apologize for the inconvenience caused by our lack of smooth communication when guiding you to the parking lot.
Our hotel's parking lot is available for a fee. If it is full, we will direct you to a nearby paid parking lot.
Some paid parking lots have a maximum fee, so we may have directed you to that, but we regret that we were unable to understand your request and provide accurate guidance.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad.
Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
Angie
Moderate Double Room
Stayed in May 2024
Couples
1 review
Posted on Jul 9, 2024
The room was a little smaller than expected but looked quite neat and clean with all the items we needed for the stay. We enjoyed the semi-outdoor onsen every evening there.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Fukuoka Gion, and taking your time to share your valuable comment.
We are very pleased to hear that you were satisfied with our large public baths.
Once again, thank you for choosing our hotel and we are looking forward to welcome your next stay.
Front office manager
Guest User
Superior King Room
Stayed in Jun 2024
Couples
1 review
Very Good
Posted on Jun 17, 2024
Stay was ok, however, many people knocked on my door whom
I didn’t know. Very strange
Response from Property: Thank you very much for staying with us the other day.
We will continue to pay close attention and strengthen daily patrols.
We apologize for making you feel disappointed despite your high expectations.
We will continue to work hard every day to provide comfortable services and facilities from the customer's perspective, and we look forward to your continued patronage.
Based on the opinions we received this time, we will continue to work hard to improve our services.
We would be happy if you could use our hotel again without worrying about this.
Guest User
Moderate Double Room
Stayed in Sep 2024
Business travelers
40 review
Very Good
Posted on Sep 6, 2024
Located between Hakata station and tenjin. Nice hotel to stay.
Response from Property: Thank you for staying in Mitsui Garden Hotel Fukuoka Gion.We deeply appreciated that you spared your time on writing the impressions you had during your stay.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service. It is our honor to help you have a better experience for your next visit in Japan.Once again, thank you for choosing our hotel and we are looking forward to welcome your next stay.Front office manager
Ammarit
Moderate Double Room
Stayed in Oct 2023
Solo travelers
9 review
Great
Posted on Oct 13, 2023
Location is the great advantage of this hotel. Few minutes from Canal City, 100 meters from Subway station (only 1 stop to Tenjin) and 10 minutes walk to Hakata Station.
Response from Property: Thank you for staying in Mitsui Garden Hotel Fukuoka Gion.We deeply appreciated that you spared your time on writing the impressions you had during your stay.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service. It is our honor to help you have a better experience for your next visit in Japan.Once again, thank you for choosing our hotel and we are looking forward to welcome your next stay.Front office manager
Ka Leung Wong
Moderate Twin Room
Stayed in Sep 2023
Couples
27 review
Amazing
Posted on Sep 13, 2023
It’s not far from the Hakata station, need to walk around 7 mins or take subway for one station, everything is new and the room is big
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Fukuoka Gion.We would also like to express our deepest gratitude to you for choosing Mitsui Garden Group out of the many hotels available.We are very grateful for your kind words of praise regarding the location of our hotel.Your kind words are our greatest encouragement.We will continue to value each and every one of your comments and strive to improve our services, keeping in mind the "spirit of hospitality" so that we can assist you in making your trip safe and comfortable. We look forward to welcoming you again the next time you stay with us.Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
LC1
Comfort Double Room
Stayed in Feb 2024
Solo travelers
5 review
Very Good
Posted on Mar 18, 2024
Location was good. But you have to collect your own amenities at the lobby which was inconvenient. Does not over overnight parking which isn’t ideal. There are better options in this area.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Fukuoka Gion.Thank you for your review. We are sorry to hear that you were not fully satisfied with your stay at our hotel. We listen to the voices of our guests and strive to improve our hotel services to make your stay more comfortable. Once again, we would like to express our deepest gratitude to you for choosing our hotel out of many hotels.lodging manager
Varisa Mathiyanon
Moderate Double Room
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 20, 2024
Great location with great service.
The room is nice and clean.
Love the outdoor onsen, either morning dip or late night dip is super fine.
Delicious breakfast.
Response from Property: Thank you very much for having us stay at our hotel.The large bathroom on the top floor is our pride and joy, with a spacious area that also includes a reclining bath and an open-air bath. Guests can stretch out their legs and relax in the baths to relieve the fatigue of daily life.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
Guest User
Superior King Room
Stayed in Jan 2024
Couples
6 review
Posted on Jan 28, 2024
Overall, the hotel can satisfy most of the night. However, there are still rooms in certain areas for improvement. We like to Public bath on the top floor. Staff services is a little bit under provided, and more support should be given to people Lighthouse, who are visitors to the city. The drop off area is a little bit small, and like talk in the back door, although there are a lot of taxis. Getting off there is a hot difficult due to the metal railing.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Fukuoka Gion.We would like to thank you again for choosing Mitsui Garden Hotel Fukuoka Gion from among many hotels.We are also honoured to receive your compliments on our large public baths.We are very sorry that we could not provide you with sufficient service. Our staff aim to provide a personalised service to each and every guest. We would be happy to hear more about your experience.Thank you very much for taking the time to give us your valuable feedback. We look forward to welcoming you back to Mitsui Garden Hotel Fukuoka Gion.Accommodation Manager
Guest User
Moderate Twin Room
Stayed in Jan 2024
Family
3 review
Very Good
Posted on Jan 28, 2024
The hotel service and location is good. It is clean. There is also indoor carpark provided. I would like to recommend it to my friends.
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Fukuoka Gion.Once again, we would like to thank you for choosing Mitsui Garden Hotel Fukuoka Gion out of the many hotels available.We are very pleased to hear that you were satisfied with your stay at our hotel.As you have mentioned, our hotel is close to Canal City and the downtown area, which has been well received by many of our guests.While such a good location is one of the strengths of our hotel, we will continue to strive to improve our services and make our hotel even better so that our guests will want to use it again.We value each and every one of our guests' comments and will continue to strive to improve our services with a smile, so we would like to thank you for your continued patronage.We look forward to welcoming you to our hotel next time.Accommodation Manager