jiwnni
September 28, 2024
The location is accessible by bus from Hakata Station and Yakuin Station, but it is inconvenient if you don't have a car because you have to get off the bus and go up a long hill. I chose this, so that's fine, but the room condition and the attitude of the staff are a bit disappointing. There were only two towels provided in the room, so when I asked for two more, they tilted their heads without hiding their puzzled expression and gave them to me. Even though I had asked for extra towels in advance when cleaning the next day, they did not give them to me. When I checked out, after paying the tax, they went off to do other work without explaining whether it was finished. It was unpleasant because it felt like they were ignoring me. Since this is a personal case, I cannot generalize, but I think that hotel staff need to provide consistent service to all guests.
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