Guest User
July 4, 2024
This was the best 5 star hotel experience we have ever had. The level of service that we had experienced from every employee was unparalleled. The Jacaranda lounge, breakfast and pool was private and quiet. The personal concierge (aka GEPA) took care of our every request with speed and care. The house attendants turned our room over a couple times and made sure we had extra waters by our bedside. No detail was spared. The hotel property is speculated. The welcome service and check in process was specialized and easy. We booked the Above the Cloud experience through the hotel, where we had a lovely sunrise breakfast at the Pico Areeiro and that was a great way to start the 6 mile hike. They helped coordinate our pickup transfer to return to the hotel. Afterwards, we used the pool, the spa and the gym. All great amenities with high end gym equipment and recovery/relaxation options (sauna, steam room, jacuzzi, cold shower, etc). We hope to be back soon! Thank you!