lezj2017
October 1, 2024
What can I say but disappointed, we have stayed in many Barcelo hotels before, they were way better than this one, this is NOT A 4 star hotel, 2 star at best, and that's being kind. The staff were excellent. The food was very good. The hotel very SOLELESS and old hotel refurbished and NOT finished , I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. DAY 1 , yellow sofa in the room covered in DIRTY FOOTPRINTS and big BLACK STAINS. The DRAWERS were broken. Then 2 days in a row we had bath towels that were full of HOLES. That was the FINAL straw , a very big showdown with the manager, I now have an appointment with the CEO next week to discuss things further. The best thing they can do is knock it it down and rebuild it.